Archives

MS Forms

Product overview - Free business icons   Overview and Key Features:

With the Microsoft Forms tool, you can create surveys, polls and formative quizzes – and easily see results as they come in. When you create a survey or form, you can invite others to respond to it using any web browser, even on mobile devices. As results are submitted, you can use the lightweight, built-in analytics to evaluate responses. Form data can be easily exported to Excel for additional analysis.

The Microsoft Forms tool provides basic functionality for forms and surveys. It offers time-saving and efficient features, including:

  • Re-usable template forms.
  • The option to add pictures and videos to your survey.
  • Collaborative design that allows you to co-edit forms with colleagues.

Help - Free computer icons   Getting Started:

UTmail+ Home

Log in to your online Outlook/UTmail+ email account and click on the waffle in the top left corner. Select the Forms tool.

Question mark - Free communications icons   Get Help:

Open an incident ticket using Enterprise Service Centre (ESC)

Support Level: Basic support only

MS Bookings

Start Scheduling Meetings With MS Bookings

Product overview - Free business icons   Overview and Key Features:

Microsoft Bookings is a scheduling tool that allows you to keep track of appointments and clients. With Bookings, clients can easily access your booking page at any time to find the appointment slot and service that they need. For example, an instructor at U of T might use Bookings to schedule office hours.

Bookings provides an excellent alternative to phone or email appointment scheduling: a simple, customization webpage lets your clients find available times and book appointments 24/7. Once an appointment is booked, your client will receive a confirmation email and calendar invitation.

Help - Free computer icons   Getting Started:

Access

UTmail+ Home

MS Bookings is available to all full-time staff and faculty. Once you have access, log into your online Outlook/UTmail+ account, open the app launcher (the waffle icon) in the top-left corner, select All apps, and choose Bookings.

You can also use Bookings within Microsoft Teams. Just open Teams, select the three-dot (More added apps) menu, and look for Bookings.

Question mark - Free communications icons   Get Help:

Access the Enterprise Service Centre (ESC) to open an incident ticket.

Support Level: Basic support only

Mobile Phones

Product overview - Free business icons   Overview and Key Features:

The Telecommunications (Telecom) team within Enterprise Infrastructure Solutions (EIS) at Information Technology Services (ITS) manages the University of Toronto’s corporate mobile plans, which are available through the Provincial Vendor of Record agreement for staff and faculty whose departments cover the cost of both the device and the plan. Please note that the University does not offer corporate pricing for personal devices or plans. U of T’s preferred plan rates are significantly discounted compared to standard consumer rates, and the plan can be purchased with either a BYOD (Bring Your Own Device) option or a 3-year term.

Services:

  • U of T Corporate Mobile Plans

Help - Free computer icons   Getting Started:

Corporate Plans must be ordered by the department’s Business Officer.

We would like to remind the community about the requirements to enroll in the U of T Corporate Mobility plan

  • Employees must submit a request to their immediate manager for approval
  • The manager is to approve the request based on departmental requirements and budget and submit the request to their departmental business officer

The invoice must be paid directly by U of T. The Corporate plan is intended for departments that require their staff to use a cellphone for university business. It is not intended for individual use even if the individual plans to submit an expense reimbursement to their department.

Question mark - Free communications icons   Get Help:

For assistance with eOrdering portal and access: voipsupport@utoronto.ca For assistance with Rogers corporate mobility accounts  voipsupport@utoronto.ca

Note - Free business icons   FAQ

Listserv

Mail list - Free social media icons

Overview and Key Features:

Listserv is a platform used to create and manage automated mailing lists. It enables users to subscribe to targeted communications—ranging from system availability and service updates to school or departmental announcements and general newsletters.

When you subscribe, your request is automatically forwarded to the list manager for review and approval. Once accepted, you’ll receive a confirmation message indicating that your membership is active.

Help - Free computer icons Getting Started:

Navigate to the Listserv page and login using your UTORid credentials.

How to sign up for Listservs (Article)

Question mark - Free communications icons Get Help:

Search the Knowledge Base for how-tos and answers to commonly asked questions

Electronic Signatures (Docusign)

Test - Free interface icons   Overview and Key Features:

DocuSign enables departments to prepare, manage, and take action on electronic agreements efficiently. Documents can be signed electronically (eSignatures) by both internal and external users using a variety of devices.

All signatures processed through DocuSign comply with the U.S. ESIGN Act and the European Union’s eIDAS regulation, including support for EU Advanced and EU Qualified electronic signatures.

Start - Free time and date icons   Getting Started:

More information about the Enterprise DocuSign service can be found here.

See our list of common use cases at the university for more suggestions.

Request an Enterprise DocuSign license here.

Help - Free computer icons   Get Help:

DocuSign FAQ

Connect and Learn Training Session: DocuSign

Divisional Intune Access (DITA)

Intune-Logo | Peter Klapwijk - In The Cloud 24-7

Overview and Key Features:

The Divisional Intune Access (DITA) program is designed to provide departments with access to Microsoft Intune and deliver technical training to local IT staff.

By the end of the program, departments will be equipped with the tools and knowledge needed to enroll newly procured devices and migrate existing ones into the University of Toronto’s Intune environment. Participants will gain exposure to best practices and hands-on tools, enabling them to configure, deploy, troubleshoot, and manage devices independently.

The program supports Windows and iOS/iPadOS devices, with MacOS support available upon request. Access to the Intune environment requires the creation of specialized accounts in collaboration with Information Security to access the Microsoft Intune Admin Centre and related systems.

A dedicated Microsoft Teams space will be used as the primary channel for communication throughout the program. This space will also serve as a repository for training materials, meeting recordings, and tools.

Help - Free computer icons   Getting Started:

For general information please reach out to Vince To or Jimmy Au.

To add your department to the upcoming DITA schedule, please reach out to Gary Raposo or Vicki Vokas.

 

Digital Workplace Support Services

Product overview - Free business icons   Overview and Key Features:
The Digital Workplace’s Managed Desktop Service helps departments meet their everyday technology needs efficiently and reliably. This service ensures that workstation environments are set up, maintained, and supported in line with university standards.

Feature - Free interface icons   Getting Started:

Digital Workplace Support includes a wide range of setup and support services:

  • Device management via Intune for Windows, macOS, and iOS platforms

  • Workstation setup (including unpacking, connecting, and configuring monitors, hubs, printers, and other peripherals)

  • Troubleshooting and support for laptops and desktops

  • Network and VPN connectivity support

  • Microsoft 365 assistance (e.g., UTmail+, Teams, OneDrive, SharePoint)

  • UTORcsi service support (e.g., access to network shares)

  • Installation and updates for software and patches

  • Virus, malware, and ransomware prevention and remediation

  • Mobile device setup using standard U of T applications

  • Support for third-party applications (e.g., EMS, Zoom, AV systems)

  • Onboarding and orientation support for new hires

  • UTORid and Duo Multi-Factor Authentication (MFA) assistance

  • Equipment recommendations and procurement guidance

Help - Free computer icons   Get Help:

For Digital Workplace clients only: uoft.me/dw

Azure Subscriptions

Overview and Key Features:

An Azure subscription provides access to Microsoft’s cloud platform enabling University of Toronto departments to deploy, manage and consume services such as virtual machines, storage, databases and networking. Each subscription acts as a logical container for billing, service usage and resource management within U of T’s Microsoft tenant.

At the University of Toronto, Azure subscriptions are provisioned by Enterprise Apps & Solutions Integration (EASI) and transferred to designated departmental owners for day-to-day operations. Departments are expected to have sufficient technical expertise to manage their Azure environments, including billing independently.

For additional support beyond initial provisioning, departments may contact Enterprise Infrastructure Solutions (EIS) by submitting a request through the Enterprise Service Centre (ESC).

Key Features:

  • Azure Subscription Access: Provides U of T departments with full access to Azure cloud services under the University’s Microsoft tenant.
  • Departmental Ownership: Departments are assigned as subscription owners to manage their Azure resources, security and costs.
  • Cost Responsibility: Departments are responsible for monitoring, managing and funding their Azure resource consumption.
  • Optional Support: Support is available through EIS by opening an ESC ticket as needed.
  • Billing Integration: Departments must provide their CC and CFC information for billing and financial tracking.

Governance Compliance: All subscriptions must comply with the University of Toronto’s cloud governance, security and operational policies.

Link - Free interface icons

Getting Started:

To request a new Azure subscription at the University of Toronto:

Submit an ESC Ticket

Open a ticket through the Enterprise Service Centre (ESC) system. Include the following information:

  1. Requesting department name
  2. Primary subscription owner and alternate contact
  3. Purpose of the subscription or project description
  4. Any specific configuration requests (if applicable)

Provisioning and Handover

EASI will provision the Azure subscription and assign ownership to the requesting department’s designated contacts.

Post-Provisioning Support

Departments requiring additional Azure support may submit further ESC tickets to EIS for assistance, consultation or issue resolution.

Alumni Email Service

Email - Free social icons   Overview and Key Features:

The Alumni email service provides a personalized email address ending in @alumni.utoronto.ca, along with access to calendar and contact tools. It is hosted on the Microsoft platform and is designed to offer continued connection with the University of Toronto community after graduation.

Key features include:

  • Lifetime email access for alumni

  • Microsoft Outlook web access

  • Calendar and contact syncing

  • Support for desktop and mobile apps

Getting Started:

To access your alumni email account, log in using your full alumni email address and password at https://alumnimail.utoronto.ca.

You can also configure your account on supported desktop clients (like Outlook or Mac Mail) or mobile email apps. Instructions for setup are available in the Knowledge Base linked below.

Get Help:

If you’re looking to get started or have any questions or concerns, we recommend beginning by reviewing the relevant resources:

Help - Free computer icons    Alumni email Knowledge Base articles

 

Enterprise Service Centre (ServiceNow)

Test - Free interface icons   Overview and Key Features:

The Enterprise Service Centre (ESC), powered by ServiceNow, offers a modern and intuitive interface that streamlines service requests, enables seamless collaboration, and delivers real-time data for informed, evidence-based decision-making. It ensures users have access to the information they need, when they need it.

ESC consolidates legacy ticketing systems, emails, phone calls, and in-person inquiries into a single platform. It also provides self-service options for frequently asked questions and shares timely updates about new services and initiatives across the University.

Start - Free time and date icons   Getting Started:

To experience ESC, visit uoft.me/esc.

Metrics - Free business icons   What to Expect:

  • Ticketing System – Submit and track support requests and inquiries efficiently.
  • Service Catalogue – Browse and submit online requests by category.
  • Knowledge Base – Search a categorized library of articles addressing common questions and topics.
  • Dashboards and Analytics – Access key data at a glance to help prioritize tasks and inform decision-making.