The Production Control team is responsible for running programs (batch jobs) for the University’s SAP system. These jobs produce reports, generate data sets for secondary or dependent systems. Production Control assures that jobs are sequenced efficiently to get the optimum throughput.
Archives
User Research and Usability Lab
The User Research and Usability Lab service provides guidance and assistance for units seeking to improve the quality of their user interface. The unit runs acceptance testing for the delivery of software design based on user friendly principles and user requirements.
Test Automation
Implementing new applications, applying patches, or updating/upgrading systems requires testing in the development and QA environments before posting to the production environment. The Test Automation team co-ordinates test plan development and testing processes.
Quality Assurance (QA)
The Quality Assurance (QA) service offering advises on: Test Management; Functional Testing Best Practices; Functional Test Automation; Performance Test Automation; Test Management Best Practices using Jira (Zephyr), and Assistance with Preparation for an Internal IT Audit.
Enterprise Service Centre (ServiceNow)
The Enterprise Service Centre (ServiceNow) service offering provides business process workflows on the St. George campus instance of ServiceNow (initially for ITSM and HR). This environment provides the necessary framework for business process digital transformation including shared incident, problem, and knowledge management facilities as well as service catalog facilities. A full suite of business process digital transformation consulting, development, transition, training, and support (tier 2) services are available.
NGSIS Project Central
The NGSIS Project Central service offering conveys a locally hosted online project portfolio management resource utilized by the project management team to track the progress of initiatives under the NGSIS banner.
Next Generation Student Information Services (NGSIS)
The NGSIS service offering implements next generation student information services for students, faculty and staff, and establishes the technological infrastructure upon which the educational tools and services of tomorrow will be built. NGSIS is the foundational initiative that includes ACORN and the new student, and academic/administrative services such as Degree Explorer, tuition cost estimator, eMarks, awards discivery, and other applications and services that aim to streamline the interactions between students, faculty, and the University.
Simcoe Hall A/V Support
The Simcoe Hall A/V team maintains the technology in the Simcoe Hall meeting rooms, including the Governing Council Chambers and Board Roon, the President’s Board Room, and other meeting rooms throughout the building. The A/V Team ensures that meetings are appropriately configured and run smoothly. The Team is available to support in-meeting technology, and to assist in room preparation prior to events.
Enterprise Architecture
The Enterprise Architecture service offering informs and advises on solution design to satisfy academic and administrative objectives and minimize purchase, development, deployment and operational costs through architectural principles (reuse, scalability etc.)
Information Management Advisory
The Information Management Consulting Services offering informs and advises on industry best practices for information and electronic document management. Access to an electronic document management repository (SharePoint Online), including training and migration services, is also available.