Enterprise Service Centre (ServiceNow)

The Enterprise Service Centre (ServiceNow) service offering provides business process workflows on the St. George campus instance of ServiceNow (initially for ITSM and HR). This environment provides the necessary framework for business process digital transformation including shared incident, problem, and knowledge management facilities as well as service catalog facilities. A full suite of business process digital transformation consulting, development, transition, training, and support (tier 2) services are available.

Service Category: IT Professional Services > IT Service Delivery and Support
Service run by: Office of the Chief Information Officer > Enterprise Applications & Solutions Integration
Service for: alumni, faculty, staff, student
Service Charges: none
Lifecycle Status: in operation
Standard Availability: M-F 9-5
Scheduled Downtime: Scheduled As Needed