The Gartner IT Scores are a collection of benchmarking toolkits that apply to different aspects of information technology deployments. Through a questionnaire, the IT Score methodology provides diagnostics are designed to help you measure, prioritize, and improve your function’s performance on critical activities. IT Score activities are facilitation by the Planning, Governance, and Assessment unit of the CIO Office. Contact: marden.paul@utoronto.ca
Archives
Educause Core Data Service
The Core Data Service is an annual survey that collects data on institutional budgets, priorities, and detailed information on many core services such as security, academic technologies, data centre capabilities. Hundreds of universities worldwide participate. Data for analysis are available to site administrators and contributors. The data collection process normally runs from July through November.
Educause Technology Research in the Academic Community
Annual undergraduate and biennial faculty surveys on a range of IT service related activities such as connectivity, access to learning tools, experiences with digital learning resources.
Enterprise Service Centre (ServiceNow)
The Enterprise Service Centre (ServiceNow) service offering provides business process workflows on the St. George campus instance of ServiceNow (initially for ITSM and HR). This environment provides the necessary framework for business process digital transformation including shared incident, problem, and knowledge management facilities as well as service catalog facilities. A full suite of business process digital transformation consulting, development, transition, training, and support (tier 2) services are available.
User Research and Usability Lab
The User Research and Usability Lab service provides guidance and assistance for units seeking to improve the quality of their user interface. The unit runs acceptance testing for the delivery of software design based on user friendly principles and user requirements.
Test Automation
Implementing new applications, applying patches, or updating/upgrading systems requires testing in the development and QA environments before posting to the production environment. The Test Automation team co-ordinates test plan development and testing processes.
Quality Assurance (QA)
The Quality Assurance (QA) service offering advises on: Test Management; Functional Testing Best Practices; Functional Test Automation; Performance Test Automation; Test Management Best Practices using Jira (Zephyr), and Assistance with Preparation for an Internal IT Audit.
Event planning
Internal and external events, conferences, town halls, social, IT@UofT tech talks, receptions, and more
In the Loop electronic newsletter
The In the Loop electronic newsletter service offering provides news, helpful tips, events, links to resources and announcements related to ITS and IT@UofT.
Integrated communication strategy and plan execution
Material development and rollout.