Policy, Protocols, Procedures and Guidelines

The Policy. Procedures and Guidelines (PPG) service is responsible for authoring, collating and presenting IT policies, procedures and guidelines and promoting them through the University. Units may obtain guidance on the implementation, application, and interpretation of PPG. Units may also request assistance in the development of local PPG. Suggestions for areas of PPG development may be sent here.

Enterprise IT Update Committee

The Enterprise IT Update committee is a forum for divisional and departmental IT leaders to learn about and discuss enterprise-level technologies, practices, policies and procedures. The committee meets quarterly.

Gartner Research Services

The University maintains a 3-tiered license with Gartner. Gartner provides IT research, contract and RFP consulting, implementation guides. toolkits and templates for IT assessments, and access to analysts for consultations on a broad range of topics.

IT Services Catalogue

The IT Services Catalogue service offering advises on available IT services at University of Toronto.

Policy on Information Security and the Protection of Digital Assets

The Policy on Information Security and the Protection of Digital Assets service offering formulates IT Services policies pertaining to information security and protection of digital assets based on community consultation and feedback. Information regarding the Policy may be found here. The U of T Chief Information Security Officer is the designated authority for the Policy’s implementation and application.

Enterprise Service Centre (ServiceNow)

The Enterprise Service Centre (ServiceNow) service offering provides business process workflows on the St. George campus instance of ServiceNow (initially for ITSM and HR). This environment provides the necessary framework for business process digital transformation including shared incident, problem, and knowledge management facilities as well as service catalog facilities. A full suite of business process digital transformation consulting, development, transition, training, and support (tier 2) services are available.

User Research and Usability Lab

The User Research and Usability Lab service provides guidance and assistance for units seeking to improve the quality of their user interface. The unit runs acceptance testing for the delivery of software design based on user friendly principles and user requirements.

Test Automation

Implementing new applications, applying patches, or updating/upgrading systems requires testing in the development and QA environments before posting to the production environment. The Test Automation team co-ordinates test plan development and testing processes.