Email List Management

Overview and Key Features:

Listserv is a platform used to create and manage automated mailing lists. It enables users to subscribe to targeted communications—ranging from system availability and service updates to school or departmental announcements and general newsletters.

When you subscribe, your request is automatically forwarded to the list manager for review and approval. Once accepted, you’ll receive a confirmation message indicating that your membership is active.

Getting Started:

Navigate to the Listserv page and login using your UTORid credentials.
How to sign up for Listservs (Article)

Get Help:

Search the Knowledge Base for how-tos and answers to commonly asked questions

Software Licensing and Distribution

Overview and Key Features:

The Licensed Software Office (LSO) negotiates and administers software license agreements with many vendors to decrease overall software costs to the University. The software can be purchased by U of T students, faculty and staff. However, depending on our agreement with the vendor, not all software is available to everyone.

Getting Started:

How to Purchase Software:

Software can be purchased online and downloaded from the web. If you have any questions, see our Software Download FAQ.

How to Download Purchased Software:

Purchased Software FAQ

software.utoronto.ca

Available Software List:

https://onesearch.library.utoronto.ca/ic/available-software

Get Help:

Contact the Licensed Software Office using the channels below:

lic.software@utoronto.ca
416-978-4990

Identity and Authentication Services

Overview and Key Features:

The University of Toronto’s central IT team manages and supports core Microsoft 365 infrastructure services to enable secure, seamless and efficient collaboration across the institution. As part of this service, we oversee daily operations related to identity management (Entra ID), email services (UTMail+) and authentication and access controls.

These services are foundational to supporting students, faculty and staff with access to Microsoft 365 applications including Exchange Online, SharePoint, Teams, and more.

Entra ID:

Identity lifecycle management for all users and groups
Microsoft 365 administrative role assignments and governance
Directory synchronization and federated identity configuration
Integration of third-party and in-house applications with the Microsoft 365 tenant

UTMail+ Email Services:

Management of mailbox operations for faculty, staff, and students
Email authentication configuration (SPF, DKIM, DMARC)
Handling eDiscovery, retention policies, and litigation hold
Anti-spam and anti-phishing rule management
Troubleshooting mailbox issues and delivery concerns

Authentication & Security Controls:

Management of Multi-Factor Authentication (MFA) policies
Privileged Identity Management (PIM) setup and role elevation
Conditional Access policies to protect University data and systems

Getting Started:

If you need assistance with any of the services listed above, please submit a ticket through the Enterprise Service Centre (ESC)

Ticket Review and Fulfillment
Our team will review the request, triage as needed and work with your department to address the issue or complete the requested task.
Follow-Up or Escalation
For complex or unresolved issues, further assistance will be coordinated with specialized support teams or vendor engagement if required.

Get Help:

If you’re looking to get started or have any questions or concerns, we recommend beginning by reviewing the relevant resources:

Digital Workplace Support Services

Overview and Key Features:

The Digital Workplace’s Managed Desktop Service helps departments meet their everyday technology needs efficiently and reliably. This service ensures that workstation environments are set up, maintained, and supported in line with university standards.

Getting Started:

Digital Workplace Support includes a wide range of setup and support services:

Device management via Intune for Windows, macOS, and iOS platforms
Workstation setup (including unpacking, connecting, and configuring monitors, hubs, printers, and other peripherals)
Troubleshooting and support for laptops and desktops
Network and VPN connectivity support
Microsoft 365 assistance (e.g., UTmail+, Teams, OneDrive, SharePoint)
UTORcsi service support (e.g., access to network shares)
Installation and updates for software and patches
Virus, malware, and ransomware prevention and remediation
Mobile device setup using standard U of T applications
Support for third-party applications (e.g., EMS, Zoom, AV systems)
Onboarding and orientation support for new hires
UTORid and Duo Multi-Factor Authentication (MFA) assistance
Equipment recommendations and procurement guidance

Get Help:

For Digital Workplace clients only: uoft.me/dw

Password Management Service

1Password, Password

Overview and Key Features:

1Password is a cloud-based, cross-platform password management solution that allows users to organize and store all passwords in one secure place.

Password re-use (using the same password across multiple accounts) is a significant contributor to data breaches, as stolen credentials can be exploited to gain unauthorized access to other accounts. To address this vulnerability, the University of Toronto has acquired 5,000 1Password Business licenses for staff, faculty and librarians and six years of 1Password Families at no cost for students.

Getting Started:

To set up your 1Password account, visit:

Get Help:

For more information and FAQs, visit the password manager page.

Research Data Management Platform (REDCap)

Overview and Key Features:

REDCap (Research Electronic Data Capture) is a free and secure data-management web application for building and managing online surveys and databases. While REDCap can be used to collect virtually any type of data, it is specifically geared to support online or offline data capture for research studies and operations.

For a comprehensive list of REDCap features, visit: https://projectredcap.org/software/

Getting Started:

To be eligible for a REDCap user account at the University of Toronto individuals must have:

A valid University of Toronto UTORid
Receive approval through their division/department
UTORmfa

Divisional Approval

The University of Toronto is rolling REDCap on a per-division/department basis. The criteria for eligibility are determined by appointed divisional and/or departmental leadership. Persons wishing to request a REDCap account should complete the onboarding form.

Get Help:

REDCap Start-up Guide

This REDCap resource webpage contains the relevant training and resources that will help you get started with the REDCap. Faculty members, staff, and students can access this webpage using the link https://cris.utoronto.ca/redcap-resources/

Support Contact: redcap@utoronto.ca

Campus Wi-Fi

Overview and Key Features:

Students, staff and faculty:

Registered students, staff and faculty have access to the wireless network, including wireless printing.

A note for U of T faculty and staff:

U of T faculty and staff with valid UTORid credentials can create up to five unique guest Wi-Fi credentials. The duration of these credentials is valid for a maximum of up to five days. To create your guest Wi-Fi credentials, visit the eVA self-serve portal at: eva.eduroam.ca.

Alumni and Visitors:

Alumni and visitors can use the wireless network if sponsored by U of T staff and faculty. These sponsored accounts are known as short term (shorter than 5 days) and long term guest accounts (greater than 5 days). See the Sponsoring a UTORid web page for further information.

Getting Started:

Device Guides:

Get Help:

System Status Page

Overview and Key Features:

The ITS System Status Page provides an overview of current service status messages and scheduled maintenance for major University of Toronto systems and services. The System Status Page is maintained by the Joint Operations Group (JOG) in Information Technology Services (ITS) and welcomes contributions from IT providers across the University Community.

Service:

Communicates status of Mission Critical IT Applications and Systems

Features:

IT Administrators contribute status updates in real time

Getting Started:

Need to post an event or maintenance period to the University Community?

Contact the JOG via email at help@utoronto.ca or by phone at 416-978-4621.

Need to be aware of events or maintenance period in the University Community?

Go to The System Status Page
Click on the “Subscribe to Updates” (Top of page)
If you select email notifications, we recommend using a non-UofT email address so that you will still receive notifications in the event there is an outage that prevents access to university email services.

Get Help:

For help posting to the System Status page, email the JOG: jog.help@utoronto.ca
To report a security incident. Contact the Information Security Team: security.response@utoronto.ca

IT Service Management Platform

Overview and Key Features:

The Enterprise Service Centre (ESC), powered by ServiceNow, offers a modern and intuitive interface that streamlines service requests, enables seamless collaboration, and delivers real-time data for informed, evidence-based decision-making. It ensures users have access to the information they need, when they need it.

ESC consolidates legacy ticketing systems, emails, phone calls, and in-person inquiries into a single platform. It also provides self-service options for frequently asked questions and shares timely updates about new services and initiatives across the University.

Getting Started:

To experience ESC, visit uoft.me/esc.

What to Expect:

Ticketing System – Submit and track support requests and inquiries efficiently.
Service Catalogue – Browse and submit online requests by category.
Knowledge Base – Search a categorized library of articles addressing common questions and topics.
Dashboards and Analytics – Access key data at a glance to help prioritize tasks and inform decision-making.

EduRoam

Overview and Key Features:

Eduroam is a system that is employed by many universities to allow visitors to access their wireless networks using their ‘home’ credentials. For example, a University of Toronto community member can connect to the Ryerson University wireless network by entering “UTORid@utoronto.ca” (substituting the individual UTORid) and password. A Ryerson University community member can connect to the University of Toronto’s wireless network using their assigned credentials.

Getting Started:

University of Toronto (U of T) students, faculty and staff visiting other institutions:

If you are visiting another institution that is part of the Eduroam Wi-Fi network, login to Eduroam by entering [your UTORid]@utoronto.ca and your UTORid password.

U of T visitors from a participating Eduroam institution:

The Eduroam network at U of T is accessible to visiting scholars from other participating Eduroam institutions. Simply connect to the Eduroam Wi-Fi network using your home institution credentials.

Before leaving your home institution, check that your device can connect to the Eduroam Wi-Fi network. If you encounter any issues, contact your institution’s help desk for assistance.

A note for U of T faculty and staff:

Conference / special event Wi-Fi:

If you are hosting a conference or other special event at U of T and would like to create a custom SMS passcode for your attendees, please contact your local information technology (IT) help desk and they will be able to create the event passcode for you. Custom SMS event passcodes can be used to automatically generate up to 1,500 unique login credentials for a maximum of 10 consecutive days.