Archives

Forensic services

"" Overview and Key Features:

The Incident Response team offers digital forensic services for malicious computer activity. This service also facilitates access to third-party services if information security incidents need a more detailed analysis of changes made by malicious actors.

""  Getting Started:

Forensic services are provided for reported information security incidents. If you are experiencing an incident and you have not reported it, please follow the steps below.

  • Low severity incidents:

For low severity incidents, such as a compromised account or clicking a link in a phishing email, contact security.response@utoronto.ca.

  • Medium to critical severity incidents:

For information about medium to critical severity incidents, refer to the Incident Response Plan. If you are experiencing a medium to critical severity incident, complete the incident intake form.

""   Get Help:

If forensic services work is not already happening as part of a reported security incident, contact security.response@utoronto.ca.

Cloud Infrastructure Hosting

""  Overview and Key Features:

The ITS Azure Cloud Infrastructure team, part of the Systems and Solutions Group (SSG) within Enterprise Infrastructure Solutions (EIS), provides expert guidance and hands-on support for departments and divisions looking to adopt Microsoft Azure solutions.

We offer consultation services, establish secure and scalable landing zones, and deliver Platform as a Service (PaaS) capabilities through a shared Azure subscription.

Available Services include:

  • Cloud Consultation: Architecture and planning support for Azure adoption

  • Azure Landing Zones: Design, implementation, and ongoing management

  • Azure Cloud Platform as a Service (PaaS): Hosting and infrastructure services within the EIS Azure environment

Learn More:

""  Getting Started:

""   Get Help:

 

System Management

Product overview - Free business icons   Overview and Key Features:

The System Management service provides expert design, implementation, and management of Windows Server and Linux operating systems, along with associated subsystem server software, for divisional and enterprise partners. Systems can be hosted across various platforms, including the ITS Private Cloud and public cloud environments.

This service includes:

  • Configuration of system resources (storage, CPU, memory, etc.)
  • Database access
  • Firewall setup
  • OS upgrades and patching
  • Security: Collaborating with service partners and the Information Security group to identify security requirements and implement tailored solutions, including defensive measures, processes, and regular vulnerability scans.
  • Hosting and management of LAMP stacks (Linux, Apache, MariaDB, PHP/Python/Perl)
  • NET and MS SQL website hosting
  • Performance and resource monitoring
  • DevOps support and integration
  • Complex Problem Solving: Collaboratively solving complex issues with service partners and other technical groups, addressing challenges related to networks, servers, cloud services, and applications.

   

Help - Free computer icons   Getting Started:

   

Question mark - Free communications icons   Get Help:

IT Service Management Platform

""   Overview and Key Features:

The Enterprise Service Centre (ESC), powered by ServiceNow, offers a modern and intuitive interface that streamlines service requests, enables seamless collaboration, and delivers real-time data for informed, evidence-based decision-making. It ensures users have access to the information they need, when they need it.

ESC consolidates legacy ticketing systems, emails, phone calls, and in-person inquiries into a single platform. It also provides self-service options for frequently asked questions and shares timely updates about new services and initiatives across the University.

""   Getting Started:

""   What to Expect:

  • Ticketing System – Submit and track support requests and inquiries efficiently.
  • Service Catalogue – Browse and submit online requests by category.
  • Knowledge Base – Search a categorized library of articles addressing common questions and topics.
  • Dashboards and Analytics – Access key data at a glance to help prioritize tasks and inform decision-making.