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Entra ID/UTMail+/Authentication

Test - Free interface icons   Overview and Key Features:

The University of Toronto’s central IT team manages and supports core Microsoft 365 infrastructure services to enable secure, seamless and efficient collaboration across the institution. As part of this service, we oversee daily operations related to identity management (Entra ID), email services (UTMail+) and authentication and access controls.

These services are foundational to supporting students, faculty and staff with access to Microsoft 365 applications including Exchange Online, SharePoint, Teams, and more.

Entra ID:

  • Identity lifecycle management for all users and groups
  • Microsoft 365 administrative role assignments and governance
  • Directory synchronization and federated identity configuration
  • Integration of third-party and in-house applications with the Microsoft 365 tenant

UTMail+ Email Services:

  • Management of mailbox operations for faculty, staff, and students
  • Email authentication configuration (SPF, DKIM, DMARC)
  • Handling eDiscovery, retention policies, and litigation hold
  • Anti-spam and anti-phishing rule management
  • Troubleshooting mailbox issues and delivery concerns

Authentication & Security Controls:

  • Management of Multi-Factor Authentication (MFA) policies
  • Privileged Identity Management (PIM) setup and role elevation
  • Conditional Access policies to protect University data and systems

 

Start - Free time and date icons   Getting Started:

If you need assistance with any of the services listed above, please submit a ticket through the Enterprise Service Centre (ESC)

Tick - Free interface icons   Ticket Review and Fulfillment
Our team will review the request, triage as needed and work with your department to address the issue or complete the requested task.

Tick - Free interface icons   Follow-Up or Escalation
For complex or unresolved issues, further assistance will be coordinated with specialized support teams or vendor engagement if required.

 

Help - Free computer icons   Get Help:

If you’re looking to get started or have any questions or concerns, we recommend beginning by reviewing the relevant resources:

CoPilot

AI - Free technology icons

Overview and Key Features:

With Microsoft Copilot Chat, you can ask the AI chatbot questions and get detailed responses with footnotes that link back to original sources. Because it is connected to Microsoft’s search engine, it can provide users with up-to-date information and real links, which may make it a better research and teaching tool than ChatGPT.

The Microsoft Copilot service is currently available to the public, but the public version does not have full privacy and data protections; instead, the University has access to an enterprise edition, which does conform to the University’s usual privacy and data protections. This document describes how Faculty, students and staff (with access to the Microsoft toolkit) can access this protected version of Copilot.

Key Features:

  • Uses web search and will provide links to the sources of information it quotes/finds.
  • Your chat data is not used to train models. The data is not available to Microsoft.
  • Copilot cannot access your other Microsoft 365 data.  It does not work on Outlook email, Teams messages, SharePoint files, etc.
  • You can upload a local pdf file or document file and ask contextual questions, for example, “Make 10 quiz questions based on chapter 3 of this pdf”.

 

Getting Started:

You can access Microsoft Copilot Chat by navigating to m365.cloud.microsoft/chat and follow the prompts to login to your University of Toronto Microsoft 365 account.

Your interactions with the AI-powered chat tool will not be in the protected environment if you do not sign in with your University of Toronto account.

Enterprise Service Centre (ServiceNow)

Test - Free interface icons   Overview and Key Features:

The Enterprise Service Centre (ESC), powered by ServiceNow, offers a modern and intuitive interface that streamlines service requests, enables seamless collaboration, and delivers real-time data for informed, evidence-based decision-making. It ensures users have access to the information they need, when they need it.

ESC consolidates legacy ticketing systems, emails, phone calls, and in-person inquiries into a single platform. It also provides self-service options for frequently asked questions and shares timely updates about new services and initiatives across the University.

Start - Free time and date icons   Getting Started:

To experience ESC, visit uoft.me/esc.

Metrics - Free business icons   What to Expect:

  • Ticketing System – Submit and track support requests and inquiries efficiently.
  • Service Catalogue – Browse and submit online requests by category.
  • Knowledge Base – Search a categorized library of articles addressing common questions and topics.
  • Dashboards and Analytics – Access key data at a glance to help prioritize tasks and inform decision-making.