Archives

Enterprise Service Centre (ServiceNow)

Test - Free interface icons   Overview and Key Features:

The Enterprise Service Centre (ESC), powered by ServiceNow, offers a modern and intuitive interface that streamlines service requests, enables seamless collaboration, and delivers real-time data for informed, evidence-based decision-making. It ensures users have access to the information they need, when they need it.

ESC consolidates legacy ticketing systems, emails, phone calls, and in-person inquiries into a single platform. It also provides self-service options for frequently asked questions and shares timely updates about new services and initiatives across the University.

Start - Free time and date icons   Getting Started:

To experience ESC, visit uoft.me/esc.

Metrics - Free business icons   What to Expect:

  • Ticketing System – Submit and track support requests and inquiries efficiently.
  • Service Catalogue – Browse and submit online requests by category.
  • Knowledge Base – Search a categorized library of articles addressing common questions and topics.
  • Dashboards and Analytics – Access key data at a glance to help prioritize tasks and inform decision-making.

Departmental IT Service Reviews

Assessment - Free user icons   Overview and Key Features:

The Planning, Governance and Assessment (PGA) unit offers tactical and strategic guidance to IT units through a structured assessment process. These assessments are typically requested by Unit Heads or CAOs during periods of change—such as shifts in IT leadership, operational changes, or following significant events within the unit.

This consulting service supports units seeking to evaluate all or parts of their local IT capabilities. The PGA team works independently or collaboratively with unit stakeholders or external partners. Department faculty, staff, and students are interviewed to gather feedback on the IT services they receive, along with their expectations and perceived gaps. Local IT staff are also consulted to identify challenges and priorities from their perspective.

Following the assessment, a report is provided with actionable recommendations to enhance local IT service delivery, address staffing needs, and, if necessary, develop an IT priority-setting and governance model.

Help - Free computer icons   Getting Started:

To initiate a consultation with the Planning, Governance and Assessment (PGA) unit regarding an IT assessment, please contact marden.paul@utoronto.ca. He can provide additional information about the assessment process, including sample review approaches and typical reporting outcomes.

Gartner IT Services

Product overview - Free business icons   Overview and Key Features:

The University maintains a 3-tiered license with Gartner. Gartner provides IT research, contract and RFP consulting, implementation guides. toolkits and templates for IT assessments, and access to analysts for consultations on a broad range of topics.

The three tiers are:

  • Campus Core – Available to ALL active University community members.
  • Gartner for Technical Professionals (GTP) – Available to all University IT staff. There is a limit of 1000 named seats.
  • GTP offers additional research materials, analyst calls, and access to Gartner Webinars.

Gartner for Technical Leaders (GTL) — Limited to 5 seats. Provides additional levels of research beyond GTP content, and access to higher-level analysts, and Gartner conferences.

Help - Free computer icons   Getting Started:

  • Analyst calls

IT staff across the tri-campus can request a call with a Gartner analyst to get personalized advice for IT initiatives and discuss strategy, solution design, product comparison, implementation best practices and more.

Login to Gartner and book an analyst call

  • Peer Community

Use the Gartner Peer Community to get advice from your peers, exchange ideas and understand how they are leveraging new technologies. The peer community is a network of Gartner end-users that IT staff can connect with. Users can also read peer reviews of vendors and products.

Login to Gartner and access Peer Community

  • IT score

IT leaders can use the Gartner IT score to benchmark key functional processes and activities. This tool includes assessments for business strategy, data and analytics, security and risk management, applications, infrastructure and operations, and software engineering.

Login to Gartner and access the IT score tool

Get Help: 

Login to Gartner with your UTORid

If you have any questions about Gartner, contact Marden Paul, Director, Planning, Governance & Assessment.

 

EduRoam

Wifi - Free technology icons   Overview and Key Features:

Eduroam is a system that is employed by many universities to allow visitors to access their wireless networks using their ‘home’ credentials. For example, a University of Toronto community member can connect to the Ryerson University wireless network by entering “UTORid@utoronto.ca” (substituting the individual UTORid) and password. A Ryerson University community member can connect to the University of Toronto’s wireless network using their assigned credentials.

Information - Free business and finance icons   Getting Started:

  • University of Toronto (U of T) students, faculty and staff visiting other institutions:

If you are visiting another institution that is part of the Eduroam Wi-Fi network, login to Eduroam by entering [your UTORid]@utoronto.ca and your UTORid password.

  • U of T visitors from a participating Eduroam institution:

The Eduroam network at U of T is accessible to visiting scholars from other participating Eduroam institutions. Simply connect to the Eduroam Wi-Fi network using your home institution credentials.

Before leaving your home institution, check that your device can connect to the Eduroam Wi-Fi network. If you encounter any issues, contact your institution’s help desk for assistance.

  • A note for U of T faculty and staff:

U of T faculty and staff with valid UTORid credentials can create up to five unique guest Wi-Fi credentials. The duration of these credentials is valid for a maximum of up to five days. To create your guest Wi-Fi credentials, visit the eVA self-serve portal at: eva.eduroam.ca.

  • Conference / special event Wi-Fi:

If you are hosting a conference or other special event at U of T and would like to create a custom SMS passcode for your attendees, please contact your local information technology (IT) help desk and they will be able to create the event passcode for you. Custom SMS event passcodes can be used to automatically generate up to 1,500 unique login credentials for a maximum of 10 consecutive days.

Help - Free computer icons   Get Help:

Report a connectivity issue

416-978-HELP (4357)

help.desk@utoronto.ca

 

Timetable Builder

Schedule - Free time and date icons

Overview and Key Features:

The Timetable Builder is the University of Toronto’s official visual timetable building tool, which provides an intuitive, accessible and mobile-friendly user interface.

Timetable Builder is available for undergraduate courses in the:

  • Faculty of Applied Science & Engineering
  • Faculty of Arts & Science
  • Faculty of Information
  • Faculty of Kinesiology & Physical Education
  • Faculty of Music
  • John H. Daniels Faculty of Architecture, Landscape, and Design
  • University of Toronto Mississauga
  • University of Toronto Scarborough.

Help - Free computer icons   Getting Started:

Visit the Timetable Builder portal where you can:

  • Manually or automatically generate a visual course timetable based on your preferred course sections and time preferences.
  • Easily search for courses across divisions with improved filtering by course code, course title or keyword, delivery method (in-person, online, hybrid), as well as by department and subject area.
  • Block off time to accommodate part-time job schedules and other commitments.
  • See near real-time information about course sections, including space availability, waitlists, special instructions, and easy-to-understand enrolment controls.
  • Share a link to your plan with others or create a PDF or PNG file.

Question mark - Free communications icons   Get Help:

Disclaimer: The Timetable Builder is an explorative tool that lets you search for courses and build potential timetables. It does not connect to your ACORN account, does not check your eligibility for courses, and will not enrol you in courses. To enrol, please visit ACORN during your assigned enrolment times.

Transfer Explorer

Product overview - Free business icons   Overview and Key Features:

The Transfer Explorer can be used as a guide to determine if completed coursework at an external institution or division is eligible for transfer credits at the University of Toronto.

Current University of Toronto students may use the Transfer Explorer as a guide to see if and how courses will transfer back to the University of Toronto for degree credit. This would be relevant for the following cases:

In Addition, prospective students who wish to transfer to the University of Toronto from other Canadian or International Institutions may use Transfer Explorer as a guide to see how the courses they studied at these institutions will be assessed at the University of Toronto

Participating Divisions:

  • The Faculty of Applied Science & Engineering
  • The Faculty of Arts & Science
  • The Faculty of Kinesiology & Physical Education
  • The Faculty of Music
  • The John H. Daniels Faculty of Architecture, Landscape and Design
  • U of T Mississauga
  • U of T Scarborough

Together with Transfer Explorer, Transfer Credit Equivalencies is the application housing the inventory of transfer credit equivalencies used by select administrators during transfer credit assessment.

Help - Free computer icons   Get Started:

Question mark - Free communications icons   Get Help:

For more information on transfer credits at different divisions at the University of Toronto please visit the following links:

OneDrive for Business

OneDrive for Business is a component of the Office 365 suite that provides employees with 1 terabyte of storage space. Files may be accessed anywhere and anytime. With OneDrive, files may be shared with others for collaboration.

eMarks

Grades - Free education icons   Overview and Key Features:

eMarks is the University’s grade submission system designed for instructors and departmental chairs/approvers. It facilitates the online submission of course marks and grades, amendments, and departmental approvals ensuring a streamlined and efficient process for managing student assessments.

eMarks allows instructors to submit final course marks and grades, amend previously submitted marks and grades, and track any changes made to a student’s grade. Departmental Chairs use it to review and approve submitted grades for final submission. Administrative Staff use eMarks to oversee the grade submission process and ensure compliance with university policies.

Start - Free time and date icons   Getting Started:

eMarks Login Page

Note: Instructor accounts are automatically set up based on teaching assignments in courses in ROSI

Help - Free computer icons   Get Help:

eMarks Help Form

eMarks FAQ

eMarks​​​​​​​ Faculty Administrator Manual
Learn about the configuration of faculty settings and opening of academic sessions for marks submission. This manual provides step-by-step instructions and detailed procedures to ensure administrators can effectively manage the eMarks system.

Degree Confirmation

Degree - Free education icons   Overview and Key Features:

This service is for prospective employers and other educational institutions to verify the credentials of University of Toronto graduates. This minimizes the risk of credential fraud and protects our graduates from the illicit use of their designations by others.

A degree is not considered to be conferred until the date of convocation. If this person is expected to graduate at a future date, please allow several days after the date of conferral before submitting your request.

Project - Free commerce and shopping icons   Getting Started:

The University’s degree verification system attempts to identify graduates based on the information you provide. You will be asked to provide:

  • Student Number (if possible)
  • First (and Middle) Names
  • Last Name
  • Day and month of birth

Visit the Degree Confirmation page to begin the process.

Support - Free technology icons   Get Help:     

Open a support ticket on the Enterprise Service Center (ESC)

More information about transcripts can be found here. 

Curriculum Publisher

Product overview - Free business icons   Overview and Key Features:

Curriculum Publisher (CP) is an online application that allows Divisions and Departments to publish course and program offerings to their divisional calendars. It stores archived calendars for easy reference and is a critical tool in providing important information to students. CP is developed and managed in-house by the Student Information Systems products and Applications Team at ITS.

Getting Started:

Authorization to CP is restricted to staff and faculty who require access for their duties.  If you are required to make changes to front matter, please contact the member(s) in your divisional governance office who are already approved as Administrators.  They can submit a request on your behalf.

If you are an administrator and would like to login, add administrative-login at the end of the calendar URL.  For example, if you are preparing to edit the UTM calendar in Production, add administrative-login at the end of https://utm.calendar.utoronto.ca/.  Enter your UTORid and CP password.  Don’t forget to change your password upon your first initial login.

Get Help:

Documentation - Free business and finance icons   Curriculum Publisher Documentation

This page includes various training materials such as short-learning videos, how-to articles, and FAQ on Curriculum Publisher (CP). ​​​​​​​New and existing users are encouraged to go through each video in order and read the documentation for a better understanding of CP.
Knowledge Base Articles are also available on ServiceNow (ESC). In addition, you can visit the Curriculum Management Documentation page to understand the correlation between Curriculum Management and Curriculum Publisher.