Archives

Appointment Scheduling Services (MS Bookings)

Product overview - Free business icons   Overview and Key Features:

Microsoft Bookings is a scheduling tool that allows you to keep track of appointments and clients. With Bookings, clients can easily access your booking page at any time to find the appointment slot and service that they need. For example, an instructor at U of T might use Bookings to schedule office hours.

Bookings provides an excellent alternative to phone or email appointment scheduling: a simple, customization webpage lets your clients find available times and book appointments 24/7. Once an appointment is booked, your client will receive a confirmation email and calendar invitation.

 

Help - Free computer icons   Getting Started:

  • Access:

UTmail+ Home

MS Bookings is available to all full-time staff and faculty. Once you have access, log into your online Outlook/UTmail+ account, open the app launcher (the waffle icon) in the top-left corner, select All apps, and choose Bookings.

You can also use Bookings within Microsoft Teams. Just open Teams, select the three-dot (More added apps) menu, and look for Bookings.

 

Question mark - Free communications icons   Get Help:

Access the Enterprise Service Centre (ESC) to open an incident ticket.

Support Level: Basic support only

Microsoft Application Review (mARC)

""   Overview and Key Features:

University of Toronto staff and faculty can request access to third-party applications that integrate with their U of T Microsoft 365 accounts. When the request is approved by the requester’s divisional IT administrator, it will be subject to review by the University’s Application Review Committee (ARC).

To maintain a secure integration of third-party applications and add-ins with Microsoft 365 products, we have implemented a comprehensive review process which includes the following steps:

  • Approval by Divisional IT Administrators: Your requested third-party application or add-in will be subject to approval by your divisional IT administrator(s). They will assess its compatibility with our existing systems and evaluate its potential benefits for the division.
  • Evaluation by the Application Review Committee (ARC): Our dedicated Application Review Committee (ARC) will carefully evaluate the suitability of the requested application or add-in.
  • Risk Assessment by Information Security: As part of our commitment to security, our Information Security team will conduct a thorough risk assessment of the proposed application or add-in to identify and mitigate potential security risks.

   

Help - Free computer icons   Getting Started:

   

Question mark - Free communications icons   Get Help:

Considering the volume of requests received, the resolution of each request may require several weeks to months, depending on factors such as priority and resource availability.

We understand the importance of a timely review process. While your request is being processed, we recommend exploring approved third-party alternatives that are secure and cater to various user needs. To explore approved integrations, please visit this webpage.

Mobile Device Management

Product overview - Free business icons   Overview and Key Features:

The Telecommunications (Telecom) team within Enterprise Infrastructure Solutions (EIS) at Information Technology Services (ITS) manages the University of Toronto’s corporate mobile plans, which are available through the Provincial Vendor of Record agreement for staff and faculty whose departments cover the cost of both the device and the plan. Please note that the University does not offer corporate pricing for personal devices or plans. U of T’s preferred plan rates are significantly discounted compared to standard consumer rates, and the plan can be purchased with either a BYOD (Bring Your Own Device) option or a 3-year term.

Services:

  • U of T Corporate Mobile Plans

   

Help - Free computer icons   Getting Started:

Corporate Plans must be ordered by the department’s Business Officer.

We would like to remind the community about the requirements to enroll in the U of T Corporate Mobility plan

  • Employees must submit a request to their immediate manager for approval
  • The manager is to approve the request based on departmental requirements and budget and submit the request to their departmental business officer

The invoice must be paid directly by U of T. The Corporate plan is intended for departments that require their staff to use a cellphone for university business. It is not intended for individual use even if the individual plans to submit an expense reimbursement to their department.

 

Question mark - Free communications icons   Get Help:

For assistance with eOrdering portal and access: voipsupport@utoronto.ca For assistance with Rogers corporate mobility accounts  voipsupport@utoronto.ca

Email List Management

""   Overview and Key Features:

Listserv is a platform used to create and manage automated mailing lists. It enables users to subscribe to targeted communications—ranging from system availability and service updates to school or departmental announcements and general newsletters.

When you subscribe, your request is automatically forwarded to the list manager for review and approval. Once accepted, you’ll receive a confirmation message indicating that your membership is active.

Help - Free computer icons    Getting Started:

 

Question mark - Free communications icons Get Help:

Search the Knowledge Base for how-tos and answers to commonly asked questions

Software Licensing and Distribution

""   Overview and Key Features:

The Licensed Software Office (LSO) negotiates and administers software license agreements with many vendors to decrease overall software costs to the University. The software can be purchased by U of T students, faculty and staff. However, depending on our agreement with the vendor, not all software is available to everyone.

 

Help - Free computer icons   Getting Started:

  • How to Purchase Software:

Software can be purchased online and downloaded from the web. If you have any questions, see our Software Download FAQ.

  • How to Download Purchased Software:

Purchased Software FAQ

software.utoronto.ca

  • Available Software List:

https://onesearch.library.utoronto.ca/ic/available-software

 

Question mark - Free communications icons   Get Help:

Contact the Licensed Software Office using the channels below:

lic.software@utoronto.ca
416-978-4990

Identity and Authentication Services

""   Overview and Key Features:

The University of Toronto’s central IT team manages and supports core Microsoft 365 infrastructure services to enable secure, seamless and efficient collaboration across the institution. As part of this service, we oversee daily operations related to identity management (Entra ID), email services (UTMail+) and authentication and access controls.

These services are foundational to supporting students, faculty and staff with access to Microsoft 365 applications including Exchange Online, SharePoint, Teams, and more.

Entra ID:

  • Identity lifecycle management for all users and groups
  • Microsoft 365 administrative role assignments and governance
  • Directory synchronization and federated identity configuration
  • Integration of third-party and in-house applications with the Microsoft 365 tenant

UTMail+ Email Services:

  • Management of mailbox operations for faculty, staff, and students
  • Email authentication configuration (SPF, DKIM, DMARC)
  • Handling eDiscovery, retention policies, and litigation hold
  • Anti-spam and anti-phishing rule management
  • Troubleshooting mailbox issues and delivery concerns

Authentication & Security Controls:

  • Management of Multi-Factor Authentication (MFA) policies
  • Privileged Identity Management (PIM) setup and role elevation
  • Conditional Access policies to protect University data and systems

 

""   Getting Started:

If you need assistance with any of the services listed above, please submit a ticket through the Enterprise Service Centre (ESC)

  •  Ticket Review and Fulfillment
    Our team will review the request, triage as needed and work with your department to address the issue or complete the requested task.
  •  Follow-Up or Escalation
    For complex or unresolved issues, further assistance will be coordinated with specialized support teams or vendor engagement if required.

 

""   Get Help:

If you’re looking to get started or have any questions or concerns, we recommend beginning by reviewing the relevant resources:

Electronic Signature Services

""   Overview and Key Features:

DocuSign enables departments to prepare, manage, and take action on electronic agreements efficiently. Documents can be signed electronically (eSignatures) by both internal and external users using a variety of devices.

All signatures processed through DocuSign comply with the U.S. ESIGN Act and the European Union’s eIDAS regulation, including support for EU Advanced and EU Qualified electronic signatures.

""   Getting Started:

""   Get Help:

Divisional Intune Access (DITA)

""  Overview and Key Features:

The Divisional Intune Access (DITA) program is designed to provide departments with access to Microsoft Intune and deliver technical training to local IT staff.

By the end of the program, departments will be equipped with the tools and knowledge needed to enroll newly procured devices and migrate existing ones into the University of Toronto’s Intune environment. Participants will gain exposure to best practices and hands-on tools, enabling them to configure, deploy, troubleshoot, and manage devices independently.

The program supports Windows and iOS/iPadOS devices, with MacOS support available upon request. Access to the Intune environment requires the creation of specialized accounts in collaboration with Information Security to access the Microsoft Intune Admin Centre and related systems.

A dedicated Microsoft Teams space will be used as the primary channel for communication throughout the program. This space will also serve as a repository for training materials, meeting recordings, and tools.

""   Getting Started:

For general information please reach out to Vince To or Jimmy Au.

To add your department to the upcoming DITA schedule, please reach out to Gary Raposo or Vicki Vokas.

 

Digital Workplace Support Services

Product overview - Free business icons   Overview and Key Features:

The Digital Workplace’s Managed Desktop Service helps departments meet their everyday technology needs efficiently and reliably. This service ensures that workstation environments are set up, maintained, and supported in line with university standards.

""   Getting Started:

Digital Workplace Support includes a wide range of setup and support services:

  • Device management via Intune for Windows, macOS, and iOS platforms

  • Workstation setup (including unpacking, connecting, and configuring monitors, hubs, printers, and other peripherals)

  • Troubleshooting and support for laptops and desktops

  • Network and VPN connectivity support

  • Microsoft 365 assistance (e.g., UTmail+, Teams, OneDrive, SharePoint)

  • UTORcsi service support (e.g., access to network shares)

  • Installation and updates for software and patches

  • Virus, malware, and ransomware prevention and remediation

  • Mobile device setup using standard U of T applications

  • Support for third-party applications (e.g., EMS, Zoom, AV systems)

  • Onboarding and orientation support for new hires

  • UTORid and Duo Multi-Factor Authentication (MFA) assistance

  • Equipment recommendations and procurement guidance

""   Get Help:

For Digital Workplace clients only: uoft.me/dw

Network Address Management

""   Overview and Key Features:

Occasionally, university faculties, departments, or individuals may require a new top-level domain (TLD) under the university’s official domain name, utoronto.ca. This typically occurs when launching a new web service or renaming an existing one.

TLDs are typically reserved for academic or administrative units of the University (i.e. a school, department, centre, institute or administrative organizational unit of the university).

""   Getting Started:

Make a request for a domain name using the online form: https://ipam.utoronto.ca/portal/  (Please note that you must be on the UofT’s network or be connected to the UTORvpn service to access the form and you will be prompted to authenticate using your UTORID and password and multi factor authentication (MFA).

Select the button “Request a Subdomain”

From there, you will be asked several questions:

  • The names of the administrative and technical contacts for the domain name.
  • The Department/Faculty/Division making the request.
  • Whether you will be running your own name server or wish ITS to do that for you.
  • Whether there will be a web site associated with the name.

""   Get Help:

If you have any questions related to the above information, please email the ITS Joint Operations Group: en.help@utoronto.ca