Archives

Voice Communication Services

""   Overview and Key Features:

VoIP stands for Voice over Internet Protocol. It is a technology that allows you to make voice calls using a network connection instead of a regular (analog) phone line. VoIP converts your voice into a digital signal for transmission. VoIP services are provided by the Telecommunications (Telecom) team in Enterprise Infrastructure Solutions (EIS) in Information Technology Services (ITS).

Services:

  • Microsoft Teams Phone as the University’s main VoIP solution for making and receiving phone calls.

Features:

  • Teleconference and videoconference calls
  • Access to voice messages via email
  • Ability to use computer with a headset instead of a physical phone

   

Help - Free computer icons   Getting Started:

   

Question mark - Free communications icons   Get Help:

  • To move, add, change or delete something for Teams Phone: Get Help (where does this linked to?)
  • For help with a VoIP , contact voipsupport@utoronto.ca or call 416-978-VOIP (8647)
  • VoIP FAQ

Secure File Transfer Service (UTsend)

Product overview - Free business icons   Overview and Key Features:

UTsend is a secure file transfer service used for sharing content with internal or external users. All files are encrypted, authenticated, and virus-scanned.

U of T faculty, librarians, and staff can upload files and send file request links through UTsend. Email (e.g., Microsoft Outlook) may be used for general communication but it is not encrypted and should not be used for sharing or storing L4 data. Recipients will receive UTsend notifications via email but all file transfers will occur through the UTsend website.

   

Help - Free computer icons   Getting Started:

UTsend can be accessed using your UTORID at: https://send.utoronto.ca/

You can send a file to someone via UTsend by “dropping off” that file into the application. Downloading a file that someone else has sent to you is referred to as a file “pick up”.

UTsend hosts files for 14 days so this service is not suitable for long-term storage. Please keep a downloaded copy of any files transmitted via UTsend in another appropriate location for your own records.

 

Question mark - Free communications icons   Get Help:

For assistance with UTsend, open a ticket on the Enterprise Service Centre

Backup Services (UTORrecover)

""   Overview and Key Features:

UTORrecover is the professionally managed backup solution provided by  the Hardware Infrastructure Group (HIG) in Enterprise Infrastructure Solutions (EIS) in Information Technology Services (ITS).

Services

  • Institutional Backup and Restore

Features:

  • Daily Backups with Flexible Scheduling: UTORrecover performs daily backups scheduled to run between 6 p.m. and 7 a.m. Full backups are done once per month with incremental backups thereafter. Other schedules are available upon request, providing flexibility to meet different backup needs
  • Wide Compatibility with Operating Systems: UTORrecover supports a variety of operating systems including Windows, Solaris, Linux, Netware, MacOS X, and many others. This broad compatibility ensures that most systems within the University can be backed up without issue.
  • Parallel Backups: The ability to back up multiple systems and multiple disks on a single system in parallel significantly reduces the overall time required to complete backups, enhancing efficiency and minimizing downtime
  • File, Directory, Partition, and Disk-Level Backups and Restores: UTORrecover supports comprehensive backup and restore options at various levels, including file, directory, partition, and disk. This flexibility allows for tailored backup strategies to meet specific data protection requirements
  • Local Administrator Recovery Initiation: Local administrators have the capability to initiate recoveries, providing autonomy and quick access to restore data when needed. This feature is crucial for timely data recovery and minimizing disruptions

   

Help - Free computer icons   Getting Started:

Interested in this service? Contact us: backups@eis.utoronto.ca

Backups via UTORrecover are available to any University of Toronto department or faculty. Other than the requirement that the client system be on the University’s network, there are virtually no restrictions on the type of hardware, operating system or total amount of data to be backed up.

 

Question mark - Free communications icons   Get Help:

Contact: backups@eis.utoronto.ca

Emergency Notification System (UTalert)

""   Overview and Key Features:

UTalert is a service that allows the University to quickly send important messages via email, SMS text and mobile app push notifications. UTalert complements other University communications channels, such as websites and social media.

All current members of the University community are automatically subscribed to the system for University-issued mass notifications using their official U of T email address.

 

Help - Free computer icons   Getting Started:

The University will use the UTalert system to send you messages via email, SMS text, or mobile app push notification.

UTalert texts will come from the phone number 855-756-1140. Creating a contact on your phone for this number called “UTalert” may make it easier to identify text notifications.

The UTalert website provides the ability to customize your notification options.

 

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Endpoint Protection Service (SentinelOne)

Product overview - Free business icons   Overview and Key Features:

Only IT administrators or divisional leads may request this service on behalf of their units. Individual users should contact their local IT administrator for help with service requests.

Advanced endpoint protection provides next-generation anti-virus protection for university-owned user devices and servers. It gives units delegated access to manage their endpoints, including visibility on security alerts generated by the endpoint solution. This service enables quick detection of and response to attacks and device compromises.

This service is institutionally funded and comes at no cost to units for level 1 support.

 

Help - Free computer icons   Getting Started:

   

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To request support, as a unit administrator:

To request support, as an end user:

Research Cyber Security Consultation

Product overview - Free business icons   Overview and Key Features:

Research cyber security consultations are virtual (or, if required, in person) meetings between RISP and researchers, research-supporting staff, project teams or students. During a consultation, RISP will answer your security questions/concerns and provide you with current guidance based on the University of Toronto’s policies, standards, procedures and guidelines, as well as general cyber security best practices.

 

Help - Free computer icons   Getting Started:

Open an Enterprise Service Centre ticket to contact the Research Information Security Program.

 

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Cyber and Data Security

Geopolitical and collaboration risk

Resources

Privacy Impact Assessment

Product overview - Free business icons Overview and Key Features:

The Privacy Impact Assessment (PIA) service allows users of information technology to assess the impacts and risks related to the use of personal information for staff, faculty and students. PIAs are done as part of vendor and application reviews to identify privacy and compliance risks. However, it is recommended that any changes to data flows to existing processes also undergo PIAs to avoid non-compliance with FIPPA requirements.

 

Help - Free computer icons   Getting Started:

   

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Privacy policy guidance

Freedom of Information and Protection of Privacy (FIPP) Office

Contact the Security team with questions at security@utoronto.ca

Email Services

""   Overview and Key Features:

With the new UTmail+, you get all the email features you know and rely on plus increased functionality. Automatically organize your inbox and share documents by connecting to Microsoft 365’s OneDrive. You can connect from anywhere: log in to Outlook/UTmail+ online or download the Outlook desktop and mobile apps to access your email from any device.

""   Getting Started:

  • Web Version

To access the Outlook (UTmail+) Web interface, sign in to your work account at mail.utoronto.ca. For the first time, the page will prompt you for UTORid confirmation.

  • Desktop Version

A downloadable version of Outlook is included to the Microsoft 365 package and available for University of Toronto-owned computers under the Microsoft Campus License Agreement.

""   Get Help:

If you’re looking to get started or have any questions or concerns, we recommend beginning by reviewing the relevant resources:

Recommended External Resources

Support Level: Advanced support available

Cloud Storage Services (OneDrive)

Product overview - Free business icons   Overview and Key Features:

Using OneDrive, you can securely store all your personal files in one place, easily share them with your colleagues and access them from any device.

With OneDrive, you can also:

  • Control the sharing rights on your documents and access files remotely.
  • Eliminate the need to send files to yourself by email: you no longer need to use your inbox for document storage.
  • Better collaborate with colleagues by editing and sending changes to OneDrive email attachments in real time through UTmail+. There is no need to collate multiple recipients’ edits and comments.
  • Keep track of document comments and edits in one place, not across multiple copies of a document.

   

Help - Free computer icons   Getting Started:

  • Web Version

To access the OneDrive Web interface, sign in to your UTmail+ account (Outlook). Then, click on the application launcher (the waffle icon in the top left corner) and select OneDrive

  • Desktop Version

Faculty members, librarians, and administrative staff with at least a 20 per cent appointment can download and install OneDrive on up to five personal devices the Office home page.

   

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Recommended External Resources:

Support Level: Basic support only

Managed Network Services

Product overview - Free business icons   Overview and Key Features:

Networks as a Service (NaaS) allows departments to leverage the expertise of the EIS Enterprise Networking group to ensure fast, reliable local area network (LAN) connectivity. This service is designed to address skills and capacity gaps often faced by departments with limited IT staff.

NaaS handles the design, provisioning, and ongoing management of departmental networks, making costs more predictable and easier to budget—treating the network as a utility, similar to power, heating, or cooling. Pricing is based on a per-port model and includes the cost of network switches. Departments that have recently completed a network refresh may opt to subscribe to the Network Management component only.

 

Help - Free computer icons   Getting Started:

If you’re interested in subscribing to NaaS, have questions about the service, or would like to request a network assessment, please contact us.