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WordPress Shared Hosting

Wordpress - Free social media icons

Overview and Key Features:

This resource is available for academic and administrative use. This website design service is offered by ARC for all academic and administrative units and departments.  Cost depends on the size and scope of the website. Design and development work is provided on a case-by-case basis.

Help - Free computer icons   Getting Started:

The creation process is relatively simple:

  1. Decide on a domain name, one that ends with ‘utoronto.ca’
  2. Request approval of the domain name by reaching out to

webservices@utoronto.ca

  1. We’ll create a temporary website for you (we call these “staging” sites), so you can get started on content right away
  2. Login, add content, change theme and design

When everything looks good, we’ll finalize the launch.

Question mark - Free communications icons   Get Help:

Please feel free to contact us at webservices@utoronto.ca

VPN and Secure Remote Access

Vpn - Free security icons

Overview and Key Features:

Members of the University community must secure their access to sensitive systems and protect themselves when connecting from remote locations, such as while traveling or working from home. Virtual Private Networks (VPNs) allow a user to route their computer’s internet traffic through a specific network while not directly connected to it. U of T offers two VPN tools for different purposes:

  • UTORvpn: A general remote access VPN that protects connections and allows users to connect to the campus wireless network remotely.
  • AdminVPN: Allows the owners of administrative and academic systems, as well as department administrators, to enforce strong authentication and secure connections.

Help - Free computer icons   Getting Started:

  1. Download the Cisco AnyConnect VPN client (for desktop) or the Cisco AnyConnect app (for Android/iOS).
    • Installation instructions for the Cisco AnyConnect VPN client can be found below.
  2. Open the Cisco AnyConnect client. Enter or select “general.vpn.utoronto.ca” and click Connect.
  3. An authentication window will open for the group “UofT Default”. If you need all network traffic (including video streaming) routed via VPN, select “UofT Full”; this is not recommended.
  4. Once the group is selected, enter your UTORid and password. Click OK.
  5. Your computer will notify you that it is now connected to UTORvpn.

Question mark - Free communications icons   Get Help:

For detailed connection walkthroughs, see the Enterprise Service Centre (ESC) Knowledge Base:

For all other VPN service inquiries, create a ticket on the Enterprise Service Centre (ESC).

VoIP Calling

Voip - Free technology icons

Overview and Key Features:

VoIP stands for Voice over Internet Protocol. It is a technology that allows you to make voice calls using a network connection instead of a regular (analog) phone line. VoIP converts your voice into a digital signal for transmission. VoIP services are provided by the Telecommunications (Telecom) team in Enterprise Infrastructure Solutions (EIS) in Information Technology Services (ITS).

Services:

  • Microsoft Teams Phone as the University’s main VoIP solution for making and receiving phone calls.

Features:

  • Teleconference and videoconference calls
  • Access to voice messages via email
  • Ability to use computer with a headset instead of a physical phone

Help - Free computer icons   Getting Started:

Question mark - Free communications icons   Get Help:

  • To move, add, change or delete something for Teams Phone: Get Help (where does this linked to?)
  • For help with a VoIP , contact voipsupport@utoronto.ca or call 416-978-VOIP (8647)

Documentation - Free business and finance icons   VoIP FAQ

UTSend

Product overview - Free business icons   Overview and Key Features:

UTsend is a secure file transfer service used for sharing content, including Level 4 data, with internal or external users. All files are encrypted, authenticated, and virus-scanned.

University members can upload files and send file request links through UTsend. Email (e.g., Microsoft Outlook) may be used for general communication but it is not encrypted and should not be used for sharing or storing L4 data. Recipients will receive UTsend notifications via email but all file transfers will occur through the UTsend website.

Use UTsend to send or receive confidential and sensitive (L4) data which can include, but is not limited to:

  • Social Insurance Numbers
  • Banking Information
  • Medical and Health Records
  • Insurance provider information
  • Payroll and Tax forms
  • Usernames and passwords
  • Any personal identifiable data (PII)

Help - Free computer icons   Getting Started:

UTSend can be accessed using your UTORID at: https://send.utoronto.ca/

You can send a file to someone via UTSend by “dropping off” that file into the application. Downloading a file that someone else has sent to you is referred to as a file “pick up”.

UTSend hosts files for 14 days so this service is not suitable for long-term storage. Please keep a downloaded copy of any files transmitted via UTsend in another appropriate location for your own records.

Question mark - Free communications icons   Get Help:

Please feel free to contact us at  utsend@utoronto.ca

UTORrecover

Data recovery - Free computer icons

Overview and Key Features:

UTORrecover is the professionally managed backup solution provided by  the Hardware Infrastructure Group (HIG) in Enterprise Infrastructure Solutions (EIS) in Information Technology Services (ITS).

Services

  • Institutional Backup and Restore

Features:

  • Daily Backups with Flexible Scheduling: UTORrecover performs daily backups scheduled to run between 6 p.m. and 7 a.m. Full backups are done once per month with incremental backups thereafter. Other schedules are available upon request, providing flexibility to meet different backup needs
  • Wide Compatibility with Operating Systems: UTORrecover supports a variety of operating systems including Windows, Solaris, Linux, Netware, MacOS X, and many others. This broad compatibility ensures that most systems within the University can be backed up without issue.
  • Parallel Backups: The ability to back up multiple systems and multiple disks on a single system in parallel significantly reduces the overall time required to complete backups, enhancing efficiency and minimizing downtime
  • File, Directory, Partition, and Disk-Level Backups and Restores: UTORrecover supports comprehensive backup and restore options at various levels, including file, directory, partition, and disk. This flexibility allows for tailored backup strategies to meet specific data protection requirements
  • Local Administrator Recovery Initiation: Local administrators have the capability to initiate recoveries, providing autonomy and quick access to restore data when needed. This feature is crucial for timely data recovery and minimizing disruptions

Help - Free computer icons   Getting Started:

Interested in this service? Contact us: backups@eis.utoronto.ca

Backups via UTORrecover are available to any University of Toronto department or faculty. Other than the requirement that the client system be on the University’s network, there are virtually no restrictions on the type of hardware, operating system or total amount of data to be backed up.

Question mark - Free communications icons   Get Help:

Contact: backups@eis.utoronto.ca

UTAlert

Message - Free communications icons

Overview and Key Features:

UTAlert is a service that allows the University to quickly send important messages via email, SMS text and mobile app push notifications. UTAlert complements other University communications channels, such as websites and social media.

All current members of the University community are automatically subscribed to the system for University-issued mass notifications using their official U of T email address.

Help - Free computer icons   Getting Started:

The University will use the UTAlert system to send you messages via email, SMS text, or mobile app push notification.

UTAlert texts will come from the phone number 855-756-1140. Creating a contact on your phone for this number called “UTAlert” may make it easier to identify text notifications.

The UTAlert website provides the ability to customize your notification options.

Question mark - Free communications icons   Get Help:

SentinelOne for Managed Desktops

SentinelOne | Marketplace and Integrations | ThreatConnect

Product overview - Free business icons   Overview and Key Features:

Only IT administrators or divisional leads may request this service on behalf of their units. Individual users should contact their local IT administrator for help with service requests.

Advanced endpoint protection provides next-generation anti-virus protection for university-owned user devices and servers. It gives units delegated access to manage their endpoints, including visibility on security alerts generated by the endpoint solution. This service enables quick detection of and response to attacks and device compromises.

This service is institutionally funded and comes at no cost to units for level 1 support.

Help - Free computer icons   Getting Started:

Question mark - Free communications icons   Get Help:

To request support, as a unit administrator:

To request support, as an end user:

Research Cyber Security Consultation

Product overview - Free business icons   Overview and Key Features:

Research cyber security consultations are virtual (or, if required, in person) meetings between RISP and researchers, research-supporting staff, project teams or students. During a consultation, RISP will answer your security questions/concerns and provide you with current guidance based on the University of Toronto’s policies, standards, procedures and guidelines, as well as general cyber security best practices.

Help - Free computer icons   Getting Started:

Open an Enterprise Service Centre ticket to contact the Research Information Security Program.

Question mark - Free communications icons   Get Help:

Cyber and Data Security

Geopolitical and collaboration risk

Resources

Privacy Impact Assessment

Assessment - Free seo and web icons

 

Product overview - Free business icons Overview and Key Features:

The Privacy Impact Assessment (PIA) service allows users of information technology to assess the impacts and risks related to the use of personal information for staff, faculty and students. PIAs are done as part of vendor and application reviews to identify privacy and compliance risks. However, it is recommended that any changes to data flows to existing processes also undergo PIAs to avoid non-compliance with FIPPA requirements.

Help - Free computer icons   Getting Started:

Question mark - Free communications icons   Get Help:

Privacy policy guidance

Freedom of Information and Protection of Privacy (FIPP) Office

Contact the Security team with questions at security@utoronto.ca

Email – Outlook (UTmail+)

Outlook Logo and symbol, meaning, history, PNG, brand

Product overview - Free business icons   Overview and Key Features:

With the new UTmail+, you get all the email features you know and rely on plus increased functionality. Automatically organize your inbox and share documents by connecting to Microsoft 365’s OneDrive. You can connect from anywhere: log in to Outlook/UTmail+ online or download the Outlook desktop and mobile apps to access your email from any device.

Help - Free computer icons   Getting Started:

Web Version

To access the Outlook (UTmail+) Web interface, sign in to your work account at mail.utoronto.ca. For the first time, the page will prompt you for UTORid confirmation.

Desktop Version

A downloadable version of Outlook is included to the Microsoft 365 package and available for University of Toronto-owned computers under the Microsoft Campus License Agreement.

Question mark - Free communications icons   Get Help:

If you’re looking to get started or have any questions or concerns, we recommend beginning by reviewing the relevant resources:

Recommended External Resources

Support Level: Advanced support available