Archives

UTAlert

Message - Free communications icons

Overview and Key Features:

UTAlert is a service that allows the University to quickly send important messages via email, SMS text and mobile app push notifications. UTAlert complements other University communications channels, such as websites and social media.

All current members of the University community are automatically subscribed to the system for University-issued mass notifications using their official U of T email address.

Help - Free computer icons   Getting Started:

The University will use the UTAlert system to send you messages via email, SMS text, or mobile app push notification.

UTAlert texts will come from the phone number 855-756-1140. Creating a contact on your phone for this number called “UTAlert” may make it easier to identify text notifications.

The UTAlert website provides the ability to customize your notification options.

Question mark - Free communications icons   Get Help:

MS Forms

Product overview - Free business icons   Overview and Key Features:

With the Microsoft Forms tool, you can create surveys, polls and formative quizzes – and easily see results as they come in. When you create a survey or form, you can invite others to respond to it using any web browser, even on mobile devices. As results are submitted, you can use the lightweight, built-in analytics to evaluate responses. Form data can be easily exported to Excel for additional analysis.

The Microsoft Forms tool provides basic functionality for forms and surveys. It offers time-saving and efficient features, including:

  • Re-usable template forms.
  • The option to add pictures and videos to your survey.
  • Collaborative design that allows you to co-edit forms with colleagues.

Help - Free computer icons   Getting Started:

UTmail+ Home

Log in to your online Outlook/UTmail+ email account and click on the waffle in the top left corner. Select the Forms tool.

Question mark - Free communications icons   Get Help:

Open an incident ticket using Enterprise Service Centre (ESC)

Support Level: Basic support only

Licensed Software Office (LSO)

Software - Free industry icons   Overview and Key Features:

The Licensed Software Office (LSO) negotiates and administers software license agreements with many vendors to decrease overall software costs to the University. The software can be purchased by U of T students, faculty and staff. However, depending on our agreement with the vendor, not all software is available to everyone.

Help - Free computer icons   Getting Started:

  • How to Purchase Software

Software can be purchased online and downloaded from the web. If you have any questions, see our Software Download FAQ.

  • How to Download Purchased Software

Purchased Software FAQ

software.utoronto.ca

  • Available Software List:

https://onesearch.library.utoronto.ca/ic/available-software

Question mark - Free communications icons   Get Help:

Contact the Licensed Software Office using the channels below:

lic.software@utoronto.ca
416-978-4990

Alumni Email Service

Email - Free social icons   Overview and Key Features:

The Alumni email service provides a personalized email address ending in @alumni.utoronto.ca, along with access to calendar and contact tools. It is hosted on the Microsoft platform and is designed to offer continued connection with the University of Toronto community after graduation.

Key features include:

  • Lifetime email access for alumni

  • Microsoft Outlook web access

  • Calendar and contact syncing

  • Support for desktop and mobile apps

Getting Started:

To access your alumni email account, log in using your full alumni email address and password at https://alumnimail.utoronto.ca.

You can also configure your account on supported desktop clients (like Outlook or Mac Mail) or mobile email apps. Instructions for setup are available in the Knowledge Base linked below.

Get Help:

If you’re looking to get started or have any questions or concerns, we recommend beginning by reviewing the relevant resources:

Help - Free computer icons    Alumni email Knowledge Base articles

 

System Status Page

Product overview - Free business iconsOverview and Key Features:

The ITS System Status Page provides an overview of current service status messages and scheduled maintenance for major University of Toronto systems and services. The System Status Page is maintained by the Joint Operations Group (JOG) in Information Technology Services (ITS) and welcomes contributions from IT providers across the University Community.

Service:

  • Communicates status of Mission Critical IT Applications and Systems

Features:

  • IT Administrators contribute status updates in real time

Help - Free computer icons   Getting Started:

Need to post an event or maintenance period to the University Community?

Need to be aware of events or maintenance period in the University Community?

  • Go to The System Status Page
  • Click on the “Subscribe to Updates” (Top of page)
  • If you select email notifications, we recommend using a non-UofT email address so that you will still receive notifications in the event there is an outage that prevents access to university email services.

Question mark - Free communications icons   Get Help:

For help posting to the System Status page, email the JOG: jog.help@utoronto.ca

To report a security incident. Contact the Information Security Team: security.response@utoronto.ca

Enterprise Service Centre (ServiceNow)

Test - Free interface icons   Overview and Key Features:

The Enterprise Service Centre (ESC), powered by ServiceNow, offers a modern and intuitive interface that streamlines service requests, enables seamless collaboration, and delivers real-time data for informed, evidence-based decision-making. It ensures users have access to the information they need, when they need it.

ESC consolidates legacy ticketing systems, emails, phone calls, and in-person inquiries into a single platform. It also provides self-service options for frequently asked questions and shares timely updates about new services and initiatives across the University.

Start - Free time and date icons   Getting Started:

To experience ESC, visit uoft.me/esc.

Metrics - Free business icons   What to Expect:

  • Ticketing System – Submit and track support requests and inquiries efficiently.
  • Service Catalogue – Browse and submit online requests by category.
  • Knowledge Base – Search a categorized library of articles addressing common questions and topics.
  • Dashboards and Analytics – Access key data at a glance to help prioritize tasks and inform decision-making.

Departmental IT Service Reviews

Assessment - Free user icons   Overview and Key Features:

The Planning, Governance and Assessment (PGA) unit offers tactical and strategic guidance to IT units through a structured assessment process. These assessments are typically requested by Unit Heads or CAOs during periods of change—such as shifts in IT leadership, operational changes, or following significant events within the unit.

This consulting service supports units seeking to evaluate all or parts of their local IT capabilities. The PGA team works independently or collaboratively with unit stakeholders or external partners. Department faculty, staff, and students are interviewed to gather feedback on the IT services they receive, along with their expectations and perceived gaps. Local IT staff are also consulted to identify challenges and priorities from their perspective.

Following the assessment, a report is provided with actionable recommendations to enhance local IT service delivery, address staffing needs, and, if necessary, develop an IT priority-setting and governance model.

Help - Free computer icons   Getting Started:

To initiate a consultation with the Planning, Governance and Assessment (PGA) unit regarding an IT assessment, please contact marden.paul@utoronto.ca. He can provide additional information about the assessment process, including sample review approaches and typical reporting outcomes.

Timetable Builder

Schedule - Free time and date icons

Overview and Key Features:

The Timetable Builder is the University of Toronto’s official visual timetable building tool, which provides an intuitive, accessible and mobile-friendly user interface.

Timetable Builder is available for undergraduate courses in the:

  • Faculty of Applied Science & Engineering
  • Faculty of Arts & Science
  • Faculty of Information
  • Faculty of Kinesiology & Physical Education
  • Faculty of Music
  • John H. Daniels Faculty of Architecture, Landscape, and Design
  • University of Toronto Mississauga
  • University of Toronto Scarborough.

Help - Free computer icons   Getting Started:

Visit the Timetable Builder portal where you can:

  • Manually or automatically generate a visual course timetable based on your preferred course sections and time preferences.
  • Easily search for courses across divisions with improved filtering by course code, course title or keyword, delivery method (in-person, online, hybrid), as well as by department and subject area.
  • Block off time to accommodate part-time job schedules and other commitments.
  • See near real-time information about course sections, including space availability, waitlists, special instructions, and easy-to-understand enrolment controls.
  • Share a link to your plan with others or create a PDF or PNG file.

Question mark - Free communications icons   Get Help:

Disclaimer: The Timetable Builder is an explorative tool that lets you search for courses and build potential timetables. It does not connect to your ACORN account, does not check your eligibility for courses, and will not enrol you in courses. To enrol, please visit ACORN during your assigned enrolment times.

Transfer Explorer

Product overview - Free business icons   Overview and Key Features:

The Transfer Explorer can be used as a guide to determine if completed coursework at an external institution or division is eligible for transfer credits at the University of Toronto.

Current University of Toronto students may use the Transfer Explorer as a guide to see if and how courses will transfer back to the University of Toronto for degree credit. This would be relevant for the following cases:

In Addition, prospective students who wish to transfer to the University of Toronto from other Canadian or International Institutions may use Transfer Explorer as a guide to see how the courses they studied at these institutions will be assessed at the University of Toronto

Participating Divisions:

  • The Faculty of Applied Science & Engineering
  • The Faculty of Arts & Science
  • The Faculty of Kinesiology & Physical Education
  • The Faculty of Music
  • The John H. Daniels Faculty of Architecture, Landscape and Design
  • U of T Mississauga
  • U of T Scarborough

Together with Transfer Explorer, Transfer Credit Equivalencies is the application housing the inventory of transfer credit equivalencies used by select administrators during transfer credit assessment.

Help - Free computer icons   Get Started:

Question mark - Free communications icons   Get Help:

For more information on transfer credits at different divisions at the University of Toronto please visit the following links:

TechSmith Snagit

TechSmith Snagit 2020 Brings New Content Creation Features | TechSmith

Product overview - Free business icons   Overview and Key Features:

The University of Toronto has licensed TechSmith Snagit as the institutional lecture recording solution to provide screen and audio recording. Resulting videos are saved locally on the computer where they were recorded and can be shared via streaming services such as U of T Libraries’ MyMedia or Microsoft OneDrive).

TechSmith Snagit is available to Faculty, Staff and Students with a valid UTORid.

Help - Free computer icons   Getting Started:

Get TechSmith Snagit

  1. Visit the Academic, Research & Collaborative Technologies Snagit License site here and log in with your UTORid and password.
  2. Complete and submit the form.
  3. Download and open the installer. Follow the steps as shown.
  4. Copy the Snagit Software License Key shown on license site.
  5. Note: This license key is private and owned by the University. Do not share or distribute this license key with others.

Question mark - Free communications icons   Get Help: