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1Password

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Overview and Key Features:

1Password is a cloud-based, cross-platform password management solution that allows users to organize and store all passwords in one secure place.

Password re-use (using the same password across multiple accounts) is a significant contributor to data breaches, as stolen credentials can be exploited to gain unauthorized access to other accounts. To address this vulnerability, the University of Toronto has acquired 5,000 1Password Business licenses for staff, faculty and librarians and six years of 1Password Families at no cost for students.

Getting Started:

To set up your 1Password account, visit:

Get Help:

For more information and FAQs, visit the password manager page.

Form - Free communications icons1Password Onboarding Form

Guide - Free education iconsUsage guide for Faculty and Staff

Guide - Free education iconsUsage guide for Students

Enterprise Active Directory (EAD)

Test - Free interface icons   Overview and Key Features:

Enterprise Active Directory (EAD) is a platform that provides authorization, roles and group services. It is a central database containing users’ information that is used for authentication and authorization. EAD is integrated into almost all major computing systems in the University and provides access to services such as Office 365.

There is no specific front-end usage of EAD. What it does remains transparent while it authenticates and authorizes you to access services – no action is needed from users. For additional information about EAD, see the Enterprise Service Centre Knowledge Base.

Start - Free time and date icons   Getting Started:

There are over 65 separate instances of active directories within U of T. If you are managing one of these instances and would like to integrate with EAD, please submit a ticket through the Enterprise Service Centre to discuss your application.

Help - Free computer icons   Get Help:

EAD is managed and maintained by the Identity and Access Management (IAM) team. To contact IAM about EAD, please create a ticket through the Enterprise Service Centre.

There is a mailing list for EAD, which is used to send messages about the bi-monthly update meeting. To subscribe, send an email containing “SUBSCRIBE ENTERPRISEAD-L” in the message body to listserv@listserv.utoronto.ca.

Azure Cloud Infrastructure

Overview and Key Features:

The ITS Azure Cloud Infrastructure team, part of the Systems and Solutions Group (SSG) within Enterprise Infrastructure Solutions (EIS), provides expert guidance and hands-on support for departments and divisions looking to adopt Microsoft Azure solutions.

We offer consultation services, establish secure and scalable landing zones, and deliver Platform as a Service (PaaS) capabilities through a shared Azure subscription.

Available Services include:

  • Cloud Consultation: Architecture and planning support for Azure adoption

  • Azure Landing Zones: Design, implementation, and ongoing management

  • Azure Cloud Platform as a Service (PaaS): Hosting and infrastructure services within the EIS Azure environment

Learn More:

Brochure - Free business icons    ITS Azure Cloud Service Offerings brochure

Getting Started:

Help - Free computer icons   Get Help:

 

System Management

Systems - Free industry icons

Product overview - Free business icons   Overview and Key Features:

The System Management service provides expert design, implementation, and management of Windows Server and Linux operating systems, along with associated subsystem server software, for divisional and enterprise partners. Systems can be hosted across various platforms, including the ITS Private Cloud and public cloud environments.

This service includes:

  • Configuration of system resources (storage, CPU, memory, etc.)
  • Database access
  • Firewall setup
  • OS upgrades and patching
  • Security: Collaborating with service partners and the Information Security group to identify security requirements and implement tailored solutions, including defensive measures, processes, and regular vulnerability scans.
  • Hosting and management of LAMP stacks (Linux, Apache, MariaDB, PHP/Python/Perl)
  • NET and MS SQL website hosting
  • Performance and resource monitoring
  • DevOps support and integration
  • Complex Problem Solving: Collaboratively solving complex issues with service partners and other technical groups, addressing challenges related to networks, servers, cloud services, and applications.

Help - Free computer icons   Getting Started:

Question mark - Free communications icons   Get Help:

REDCap

REDCap features – Health, innovation and research institute

 

Overview and Key Features:

REDCap (Research Electronic Data Capture) is a free and secure data-management web application for building and managing online surveys and databases. While REDCap can be used to collect virtually any type of data, it is specifically geared to support online or offline data capture for research studies and operations.

For a comprehensive list of REDCap features, visit: https://projectredcap.org/software/

Help - Free computer icons Getting Started:

To be eligible for a REDCap user account at the University of Toronto individuals must have:

  • A valid University of Toronto UTORid
  • Receive approval through their division/department
  • UTORmfa

Divisional Approval

The University of Toronto is rolling REDCap on a per-division/department basis. The criteria for eligibility are determined by appointed divisional and/or departmental leadership. Persons wishing to request a REDCap account should complete the onboarding form.

Question mark - Free communications icons Get Help:

REDCap Start-up Guide

This REDCap resource webpage contains the relevant training and resources that will help you get started with the REDCap. Faculty members, staff, and students can access this webpage using the link  https://cris.utoronto.ca/redcap-resources/

Support Contact: redcap@utoronto.ca

Telecommunications Services

Product overview - Free business icons    Overview and Key Features:

The Telecommunications (TC) team in Enterprise Infrastructure Solutions (EIS) in Information Technology Services(ITS) provides comprehensive support to clients for all telecommunications services at the University of Toronto, including MS Teams phone, TELUS VoIP services, U of T corporate cellphone plan and the contract for legacy Bell Centrex lines used primarily in elevators and Code Blue emergency call boxes.

Services:

  • MS Teams phone
  • TELUS/GoCo VoIP (edge-case)
  • Corporate cell phones
  • Bell Centrex landlines
  • Fax lines
  • Voice messaging
  • Voicemail to email
  • Common area phones
  • Conference calling

U of T Phonebook/Directory

Help - Free computer icons   Getting Started:

To request support for your telephone services, contact your local departmental coordinator (usually the Business Officer or Administrative Assistant within your department/faculty).

Question mark - Free communications icons   Get Help:

 

Documentation - Free business and finance icons   VoIP Training and Support (FAQ)

Campus Wi-Fi

Wifi - Free communications icons Overview and Key Features:

Students, staff and faculty:

Registered students, staff and faculty have access to the wireless network, including wireless printing.

A note for U of T faculty and staff:

U of T faculty and staff with valid UTORid credentials can create up to five unique guest Wi-Fi credentials. The duration of these credentials is valid for a maximum of up to five days. To create your guest Wi-Fi credentials, visit the eVA self-serve portal at: eva.eduroam.ca.

Alumni and Visitors:

Alumni and visitors can use the wireless network if sponsored by U of T staff and faculty. These sponsored accounts are known as short term (shorter than 5 days) and long term guest accounts (greater than 5 days). See the Sponsoring a UTORid web page for further information.

Note - Free business icons Getting Started:

Device Guides:

Get Help:

System Status Page

Product overview - Free business iconsOverview and Key Features:

The ITS System Status Page provides an overview of current service status messages and scheduled maintenance for major University of Toronto systems and services. The System Status Page is maintained by the Joint Operations Group (JOG) in Information Technology Services (ITS) and welcomes contributions from IT providers across the University Community.

Service:

  • Communicates status of Mission Critical IT Applications and Systems

Features:

  • IT Administrators contribute status updates in real time

Help - Free computer icons   Getting Started:

Need to post an event or maintenance period to the University Community?

Need to be aware of events or maintenance period in the University Community?

  • Go to The System Status Page
  • Click on the “Subscribe to Updates” (Top of page)
  • If you select email notifications, we recommend using a non-UofT email address so that you will still receive notifications in the event there is an outage that prevents access to university email services.

Question mark - Free communications icons   Get Help:

For help posting to the System Status page, email the JOG: jog.help@utoronto.ca

To report a security incident. Contact the Information Security Team: security.response@utoronto.ca

Joint Operations Group (JOG)

Team - Free people icons

Overview and Key Features:

The Joint Operations Group (aka. JOG) staffed by Enterprise Infrastructure Solutions(EIS) in Information Technology Services(ITS) monitors the U of T network infrastructure. The JOG also maintains the System Status Page showing the currently availability of the enterprise services. The JOG issues bulletins on scheduled maintenance windows and informs service owners of issues when encountered.

Service - Free industry icons   Services:

  • Monitoring and reporting on U of T network infrastructure
  • Coordination of the ITS System Status page
  • ITS Maintenance communications

Question mark - Free communications icons   Get Help:

The JOG is staffed Monday to Friday from 7 a.m. to 3:15 p.m.
Contact the JOG at jog.help@utoronto.ca or by phone at 416-978-4621.
Voicemail messages left on the JOG phone line outside of regular operating hours are forwarded, via email, to a group of on call staff who will triage and respond to incidents as required.

Report a security incident to the Security Team

ITS Private Cloud / Virtualized Server Hosting

Cloud computing - Free multimedia icons   Overview and Key Features:

The ITS Private Cloud, managed by the Hardware Infrastructure Group (HIG) within Enterprise Infrastructure Solutions (EIS), offers secure, high-performance virtual hosting through VMware Enterprise Plus. This service supports a wide range of needs—from mission-critical applications to development and testing.

Key Offering:

  • Virtual hosting on-premises at the St. George Campus

Features:

  • Enterprise-grade virtualization

  • High availability and disaster recovery

  • Scalable and flexible infrastructure

  • Pay-as-you-go pricing model

  • Tier II data centre with redundant cooling, UPS, and diesel backup

  • Minimal downtime and seamless VM migration

  • Mirrored SAN storage to a remote disaster recovery site

  • Secure VPN access to hosted environments

  • Multiple storage options: HDD, SSD, and iSCSI

  • Self-service management via Cloud Portal or Command Line Interface (CLI)

Help - Free computer icons   Getting Started:

Sign up for ITS Private Cloud and receive $100.00 in credit, enough to cover two VMs with 2 vCPU, 2GB RAM, and 40GB Enterprise SSD storage for a full month. Experience the power and flexibility of the ITS Private Cloud risk-free!

Any usage beyond the credit will be billed at the standard rate, and any unused credit will expire 30 days after activation. Disaster recovery replication is included in the standard monthly hosting fee, providing peace of mind and business continuity at no extra cost.

Interested? Contact us : virtual.hosting@utoronto.ca

Question mark - Free communications icons   Get Help:

 Support Contact: vss@eis.utoronto.ca