Archives

Travel and Expense Reimbursement (Concur)

""   Overview and Key Features:

Concur is the University’s travel and expense reimbursement tool. After gathering feedback from the U of T community and undertaking a rigorous Request for Proposal (RFP) process, Concur was chosen to make it easier and faster to submit and process expense claims.

Key Features:

  • Concur is used for travel and expense reimbursements and T&H card reconciliation.
  • Concur is available for all for appointed/non-appointed employees at U of T.
  • Concur is fully digital and has an optional mobile app in addition to a desktop application.

""   Getting Started:

""   Get Help:

Event Registration and Management System (EVE)

""   Overview and Key Features:

EVE (Event Registration and Management System) is a one-stop platform for managing events, workshops, conferences, and meetings hosted at the University of Toronto. It supports in-person, online, and hybrid event types and provides end-to-end management from registration setup to post-event surveys.

Key Features:

  • Create and manage event registration pages for U of T audiences or the general public.
  • Customize registration forms, confirmation messages, and attendee communications.
  • Track registrations, attendance, and event metrics through built-in reporting tools.
  • Publish events on your divisional or departmental subdomain.
  • Supports both single departmental (Op Unit) and divisional configurations, depending on your needs.

Operated by the Web Services team (EASI Division), EVE is available for administrative use across the university.

""   Getting Started:

Visit https://help.eve.utoronto.ca for setup instructions, FAQs, and training materials.

Departments and divisions interested in trying EVE can request access to a free trial instance before full deployment.

""   Get Help:

For assistance or to request access, contact the Web Services team at webservices@utoronto.ca.

URL Shortening Service (UofT.me)

""  Overview and Key Features:

UofT.me is a U of T branded URL shortening service that lets you create short, memorable links for official university web pages. Instead of sharing long or complex URLs, users can generate a concise UofT.me link that’s easy to type, remember, and share.

Key Features:

  • Create short, professional U of T–branded links instantly (No sign-in required).
  • Works across select U of T domains to ensure authenticity and consistency.
  • Ideal for email campaigns, social media, and printed materials.
  • Maintains university identity while improving usability and link readability.
  • Managed and supported by the Web Services team (EASI Division) for administrative use.

""  Getting Started:

  1. Visit https://uoft.me.
  2. Enter the long U of T URL you’d like to shorten.
  3. Choose a custom keyword (optional) to personalize your shortlink.
  4. Click Shorten URL to instantly generate your UofT.me link.

You can now share the shortened link in emails, websites, or marketing materials.

Question mark - Free communications icons   Get Help:

For assistance or feedback, please contact the Web Services team at webservices@utoronto.ca.

Time & Attendance (UTime)

"" Overview and Key Features:

UTime is the University of Toronto’s time and attendance solution. This system, formally known as UKG’s Pro Workforce Management, offers a seamless user experience along with robust timekeeping, advanced scheduling and reporting. UTime supports administrative operations by optimizing, automating and streamlining business processes, ensuring more efficient workforce management across the university.

This service utilizes your UTORid credentials. For more information on UTORid, please refer to: https://www.utorid.utoronto.ca/

This new time management solution provides:

  • Mobile-friendly user interface and navigation, providing easy access to frequently used actions.
  • Robust dataviews and reporting, providing standard user-friendly insights that enhance transparency and tracking.
  • Automated notifications that simplify timecard approvals and tracking employee hours.

  • Enhanced alignment with U of T’s payroll system for improved information delivery and data accuracy.

  • Streamlined and simplified processes for managing, tracking and reporting on employees with multiple assignments.

""  Getting Started:

Visit the UTime Support Centre for more information, including useful links and FAQs.

Interested in onboarding to UTime? Learn more about next steps.

""   Get Help:

For additional FAQs and information for payroll administrators, managers and employees, visit the Enterprise Service Centre (ESC)

  • User Documentation:
  1. Payroll Administrators (secure access)
  2. Managers
  3. Employees

Voice Communication Services

""   Overview and Key Features:

VoIP stands for Voice over Internet Protocol. It is a technology that allows you to make voice calls using a network connection instead of a regular (analog) phone line. VoIP converts your voice into a digital signal for transmission. VoIP services are provided by the Telecommunications (Telecom) team in Enterprise Infrastructure Solutions (EIS) in Information Technology Services (ITS).

Services:

  • Microsoft Teams Phone as the University’s main VoIP solution for making and receiving phone calls.

Features:

  • Teleconference and videoconference calls
  • Access to voice messages via email
  • Ability to use computer with a headset instead of a physical phone

   

Help - Free computer icons   Getting Started:

   

Question mark - Free communications icons   Get Help:

  • To move, add, change or delete something for Teams Phone: Get Help (where does this linked to?)
  • For help with a VoIP , contact voipsupport@utoronto.ca or call 416-978-VOIP (8647)
  • VoIP FAQ

Secure File Transfer Service (UTsend)

Product overview - Free business icons   Overview and Key Features:

UTsend is a secure file transfer service used for sharing content with internal or external users. All files are encrypted, authenticated, and virus-scanned.

U of T faculty, librarians, and staff can upload files and send file request links through UTsend. Email (e.g., Microsoft Outlook) may be used for general communication but it is not encrypted and should not be used for sharing or storing L4 data. Recipients will receive UTsend notifications via email but all file transfers will occur through the UTsend website.

   

Help - Free computer icons   Getting Started:

UTsend can be accessed using your UTORID at: https://send.utoronto.ca/

You can send a file to someone via UTsend by “dropping off” that file into the application. Downloading a file that someone else has sent to you is referred to as a file “pick up”.

UTsend hosts files for 14 days so this service is not suitable for long-term storage. Please keep a downloaded copy of any files transmitted via UTsend in another appropriate location for your own records.

 

Question mark - Free communications icons   Get Help:

For assistance with UTsend, open a ticket on the Enterprise Service Centre

Emergency Notification System (UTalert)

""   Overview and Key Features:

UTalert is a service that allows the University to quickly send important messages via email, SMS text and mobile app push notifications. UTalert complements other University communications channels, such as websites and social media.

All current members of the University community are automatically subscribed to the system for University-issued mass notifications using their official U of T email address.

 

Help - Free computer icons   Getting Started:

The University will use the UTalert system to send you messages via email, SMS text, or mobile app push notification.

UTalert texts will come from the phone number 855-756-1140. Creating a contact on your phone for this number called “UTalert” may make it easier to identify text notifications.

The UTalert website provides the ability to customize your notification options.

 

Question mark - Free communications icons   Get Help:

Email Services

""   Overview and Key Features:

With the new UTmail+, you get all the email features you know and rely on plus increased functionality. Automatically organize your inbox and share documents by connecting to Microsoft 365’s OneDrive. You can connect from anywhere: log in to Outlook/UTmail+ online or download the Outlook desktop and mobile apps to access your email from any device.

""   Getting Started:

  • Web Version

To access the Outlook (UTmail+) Web interface, sign in to your work account at mail.utoronto.ca. For the first time, the page will prompt you for UTORid confirmation.

  • Desktop Version

A downloadable version of Outlook is included to the Microsoft 365 package and available for University of Toronto-owned computers under the Microsoft Campus License Agreement.

""   Get Help:

If you’re looking to get started or have any questions or concerns, we recommend beginning by reviewing the relevant resources:

Recommended External Resources

Support Level: Advanced support available

Cloud Storage Services (OneDrive)

Product overview - Free business icons   Overview and Key Features:

Using OneDrive, you can securely store all your personal files in one place, easily share them with your colleagues and access them from any device.

With OneDrive, you can also:

  • Control the sharing rights on your documents and access files remotely.
  • Eliminate the need to send files to yourself by email: you no longer need to use your inbox for document storage.
  • Better collaborate with colleagues by editing and sending changes to OneDrive email attachments in real time through UTmail+. There is no need to collate multiple recipients’ edits and comments.
  • Keep track of document comments and edits in one place, not across multiple copies of a document.

   

Help - Free computer icons   Getting Started:

  • Web Version

To access the OneDrive Web interface, sign in to your UTmail+ account (Outlook). Then, click on the application launcher (the waffle icon in the top left corner) and select OneDrive

  • Desktop Version

Faculty members, librarians, and administrative staff with at least a 20 per cent appointment can download and install OneDrive on up to five personal devices the Office home page.

   

Question mark - Free communications icons   Get Help:

Recommended External Resources:

Support Level: Basic support only

Diagramming and Visualization Tools (MS Visio)

Product overview - Free business icons   Overview and Key Features:

Microsoft Visio is a diagramming tool that is part of the Microsoft Office suite of productivity software. It is primarily used for creating various types of diagrams, such as flowcharts, organizational charts, network diagrams, and more. Visio provides a user-friendly interface with a wide range of shapes, templates, and tools to help users visualize and communicate complex information effectively.

Key features of Microsoft Visio include:

  • Templates and Shapes: Visio comes with a large library of templates and shapes that cater to different types of diagrams and industries. This makes it easy to start creating diagrams without having to design everything from scratch.
  • Customizable Diagrams: Users can customize shapes, lines, colours, and other elements to create diagrams that suit their specific needs. This flexibility allows for the creation of professional-looking diagrams.
  • Export and Integration: Diagrams created in Visio can be exported in various formats, including PDF, image files, and even web pages. This makes it easy to share diagrams with people who may not have Visio installed.

   

Help - Free computer icons   Getting Started:

  • UTmail+ Home
  • Log in to your online Outlook/UTmail+ account and click on the waffle in the top left corner. Select the Visio tool.
  • Visio web-based version is available for Faculty, Staff and Students.

If the full version of Visio is required it must be purchased through the License Software Office at uSource.