Enterprise Infrastructure Solutions (EIS) provisions the following key services to support the business needs of the University of Toronto community:
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The System Management service is for clients with operating systems on a virtual machine hosted in the ITS Private Cloud by the Enterprise Infrastructure Solutions Hardware Infrastructure Group (EIS-HIG). This service includes: configuration (storage, CPU, memory/RAM) database access, firewalls, maintenance, monitoring, security, service disruption, upgrades, LAMP (Linux, Apache, MariaDB, PHP/Python/Perl), ASP.NET/MS SQL website hosting.
The Network Time Service (aka NTP) provided by EIS allows your Unix/Linux, Windows, or MacOS servers and workstations to obtain and maintain accurate time.
The UTORrecover service offering is a professionally managed backup solution which can be used to backup servers applications such as databases or Exchange. The only requirement is that the client system must belong to the University and be on a University of Toronto network. There is no restriction or the type of hardware, OS, or amount of data to be backed up.
The Product and Installation Specifications for Building Data and Voice Communication Cabling service offering specifies standards for the installation of Structured Cabling Systems at University of Toronto.
The Communications Infrastructure Specifications, Standards and Practices service offering codifies the current practice of Network Development and implementation
The Production Control team is responsible for running programs (batch jobs) for the University’s SAP system. These jobs produce reports, generate data sets for secondary or dependent systems. Production Control assures that jobs are sequenced efficiently to get the optimum throughput.
The Campus Wi-Fi service offering conveys access to the university’s online resources as well as general outside access. It is widely available across the University of Toronto tri-campus area.
The System Status Panel service offering advises on the current service status for major University systems such as E-mail, Portal, ROSI/ACORN, AMS, Wireless and more.
The Joint Operations Group (aka The JOG) monitors Mission Critical IT applications, EIS Network. The JOG maintains the System Status siteshowing the currently availability of the enterprise services. The JOG issues bulletins on scheduled ITS maintenance windows, co-ordinates return to service/maintenance completion messaging, receives problem reports, and informs service owners of issues when encountered.
