Overview and Key Features:

With the new UTmail+, you get all the email features you know and rely on plus increased functionality. Automatically organize your inbox and share documents by connecting to Microsoft 365’s OneDrive. You can connect from anywhere: log in to Outlook/UTmail+ online or download the Outlook desktop and mobile apps to access your email from any device.

   Getting Started:

Web Version

To access the Outlook (UTmail+) Web interface, sign in to your work account at mail.utoronto.ca. For the first time, the page will prompt you for UTORid confirmation.

Desktop Version

A downloadable version of Outlook is included to the Microsoft 365 package and available for University of Toronto-owned computers under the Microsoft Campus License Agreement.

   Get Help:

If you’re looking to get started or have any questions or concerns, we recommend beginning by reviewing the relevant resources:

• Knowledge Base (IT Service Centre)
• Enhancing Outlook Efficiency (Connect+Learn session recording)
• Outlook Training (SuccessFactors)
• External Email Banner Project

Recommended External Resources

• Outlook official Help and Learning
• Outlook Training (LinkedIn Learning)

Support Level: Advanced support available

   Overview and Key Features:

Using OneDrive, you can securely store all your personal files in one place, easily share them with your colleagues and access them from any device.

With OneDrive, you can also:

• Control the sharing rights on your documents and access files remotely.
• Eliminate the need to send files to yourself by email: you no longer need to use your inbox for document storage.
• Better collaborate with colleagues by editing and sending changes to OneDrive email attachments in real time through UTmail+. There is no need to collate multiple recipients’ edits and comments.
• Keep track of document comments and edits in one place, not across multiple copies of a document.

   Getting Started:

Web Version

To access the OneDrive Web interface, sign in to your UTmail+ account (Outlook). Then, click on the application launcher (the waffle icon in the top left corner) and select OneDrive

Desktop Version

Faculty members, librarians, and administrative staff with at least a 20 per cent appointment can download and install OneDrive on up to five personal devices the Office home page.

   Get Help:

• Knowledge Base (IT Service Centre)
• OneDrive File Management (Connect+Learn session recording)
• OneDrive Training (SuccessFactors)

Recommended External Resources:

• OneDrive official Help and Learning
• OneDrive Training (LinkedIn Learning)

Support Level: Basic support only

   Overview and Key Features:

Microsoft Visio is a diagramming tool that is part of the Microsoft Office suite of productivity software. It is primarily used for creating various types of diagrams, such as flowcharts, organizational charts, network diagrams, and more. Visio provides a user-friendly interface with a wide range of shapes, templates, and tools to help users visualize and communicate complex information effectively.

Key features of Microsoft Visio include:

• Templates and Shapes: Visio comes with a large library of templates and shapes that cater to different types of diagrams and industries. This makes it easy to start creating diagrams without having to design everything from scratch.
• Customizable Diagrams: Users can customize shapes, lines, colours, and other elements to create diagrams that suit their specific needs. This flexibility allows for the creation of professional-looking diagrams.
• Export and Integration: Diagrams created in Visio can be exported in various formats, including PDF, image files, and even web pages. This makes it easy to share diagrams with people who may not have Visio installed.

   Getting Started:

• UTmail+ Home
• Log in to your online Outlook/UTmail+ account and click on the waffle in the top left corner. Select the Visio tool.
• Visio web-based version is available for Faculty, Staff and Students.

If the full version of Visio is required it must be purchased through the License Software Office at uSource.

   Overview and Key Features:

Microsoft Teams is a chat-based collaborative workspace that brings together people, content and conversations. With Teams, channels of colleagues can create content while collaborating with one another at the same time. Users can share files through Teams both internally and externally, and access their team files on SharePoint.

The powerful chat functionality of Teams enables instant text, audio, and video communication among university colleagues. It integrates Office apps like Word, Excel, PowerPoint, and OneNote, offering a collaborative experience.

   Getting Started:

Desktop Version

While Microsoft Teams is available as a web app, the Teams desktop client is recommended for a more robust experience. The desktop version offers better integration with Microsoft 365, efficient resource use, and enhanced notifications.

   Get Help:                    

If you’re looking to get started or have any questions or concerns, we recommend beginning by reviewing the relevant resources:

• Connect+Learn Teams Training (slides and recordings)
• Teams Updates and Announcements
• New Teams Client Troubleshooting
• Teams Knowledge Base (IT Service Centre)
• U of T Terms of Use – Microsoft Teams

Report a security incident to the Security Team

Support Level: Basic support only

 Overview and Key Features:

Microsoft Stream is a secure video service that allows you to share recordings of classes, meetings, presentations, training sessions and related videos. With Stream, users can access their videos on multiple devices from any location and deliver both live and on-demand videos to curated audiences.

   Getting Started:

To access Stream, sign in to your UTmail+ account (Outlook). Then, click on the application launcher (the waffle icon in the top left corner) and select Stream

Storage Note

It’s important to note that, unlike Stream Classic, the new Stream integrates with Microsoft 365, allowing for video files to be stored and shared directly within OneDrive or SharePoint which may impact storage quotas.

   Get Help:

• Microsoft Stream Video Hosting – new features, instructions and guides
• Stream Knowledge Base (IT Service Centre)
• Connect+Learn: Video-Content management with Stream (video recording)
• Open a support ticket with the Enterprise Service Center (ESC)

Recommended External Resources

• Learn more about Stream (on SharePoint)
• Stream Training (LinkedIn Learning)

Service Level: Basic support only

   Overview and Key Features:

Microsoft Bookings is a scheduling tool that allows you to keep track of appointments and clients. With Bookings, clients can easily access your booking page at any time to find the appointment slot and service that they need. For example, an instructor at U of T might use Bookings to schedule office hours.

Bookings provides an excellent alternative to phone or email appointment scheduling: a simple, customization webpage lets your clients find available times and book appointments 24/7. Once an appointment is booked, your client will receive a confirmation email and calendar invitation.

   Getting Started:

Access

UTmail+ Home

MS Bookings is available to all full-time staff and faculty. Once you have access, log into your online Outlook/UTmail+ account, open the app launcher (the waffle icon) in the top-left corner, select All apps, and choose Bookings.

You can also use Bookings within Microsoft Teams. Just open Teams, select the three-dot (More added apps) menu, and look for Bookings.

   Get Help:

• Knowledge Base (IT Service Centre)
• Bookings Connect+Learn Training (EASI)
• Configuring Bookings for Room/Desk Reservations (EASI)
• Integrating Rooms/Desks with Shared Resources in Bookings (EASI)
• Microsoft Scheduling Tools: What to Use When (EASI)
• Bookings Training (LinkedIn Learning)
• Overview of Microsoft Bookings (Microsoft)

Access the Enterprise Service Centre (ESC) to open an incident ticket.

Support Level: Basic support only

Overview and Key Features:

Listserv is a platform used to create and manage automated mailing lists. It enables users to subscribe to targeted communications—ranging from system availability and service updates to school or departmental announcements and general newsletters.

When you subscribe, your request is automatically forwarded to the list manager for review and approval. Once accepted, you’ll receive a confirmation message indicating that your membership is active.

Getting Started:

Navigate to the Listserv page and login using your UTORid credentials.

How to sign up for Listservs (Article)

Get Help:

• Create a list
• Set up list access
• Send a message to a list
• List owner guide

Search the Knowledge Base for how-tos and answers to commonly asked questions