Overview and Key Features:
The Planning, Governance and Assessment (PGA) unit offers tactical and strategic guidance to IT units through a structured assessment process. These assessments are typically requested by Unit Heads or CAOs during periods of change—such as shifts in IT leadership, operational changes, or following significant events within the unit.
This consulting service supports units seeking to evaluate all or parts of their local IT capabilities. The PGA team works independently or collaboratively with unit stakeholders or external partners. Department faculty, staff, and students are interviewed to gather feedback on the IT services they receive, along with their expectations and perceived gaps. Local IT staff are also consulted to identify challenges and priorities from their perspective.
Following the assessment, a report is provided with actionable recommendations to enhance local IT service delivery, address staffing needs, and, if necessary, develop an IT priority-setting and governance model.
Getting Started:
To initiate a consultation with the Planning, Governance and Assessment (PGA) unit regarding an IT assessment, please contact marden.paul@utoronto.ca. He can provide additional information about the assessment process, including sample review approaches and typical reporting outcomes.
