Overview and Key Features:

VoIP stands for Voice over Internet Protocol. It is a technology that allows you to make voice calls using a network connection instead of a regular (analog) phone line. VoIP converts your voice into a digital signal for transmission. VoIP services are provided by the Telecommunications (Telecom) team in Enterprise Infrastructure Solutions (EIS) in Information Technology Services (ITS).

Services:

• Microsoft Teams Phone as the University’s main VoIP solution for making and receiving phone calls.

Features:

• Teleconference and videoconference calls

• Access to voice messages via email
• Ability to use computer with a headset instead of a physical phone

   Getting Started:

• Request a new MS Teams Phone number for a new or existing employee: New MS Teams Phone Number
• Submit a request to reassign a Teams Phone number from one person to another person: Number Reassignment
• Submit an MS Teams Phone number cancellation request: Number Cancellation

   Get Help:

• Visit the VoIP Training and Support page for user guides.

• To move, add, change or delete something for Teams Phone: Get Help (where does this linked to?)
• For help with a VoIP , contact voipsupport@utoronto.ca or call 416-978-VOIP (8647)

   VoIP FAQ

   Overview and Key Features:

The Telecommunications (Telecom) team within Enterprise Infrastructure Solutions (EIS) at Information Technology Services (ITS) manages the University of Toronto’s corporate mobile plans, which are available through the Provincial Vendor of Record agreement for staff and faculty whose departments cover the cost of both the device and the plan. Please note that the University does not offer corporate pricing for personal devices or plans. U of T’s preferred plan rates are significantly discounted compared to standard consumer rates, and the plan can be purchased with either a BYOD (Bring Your Own Device) option or a 3-year term.

Services:

• U of T Corporate Mobile Plans

   Getting Started:

Corporate Plans must be ordered by the department’s Business Officer.

We would like to remind the community about the requirements to enroll in the U of T Corporate Mobility plan

• Employees must submit a request to their immediate manager for approval
• The manager is to approve the request based on departmental requirements and budget and submit the request to their departmental business officer

The invoice must be paid directly by U of T. The Corporate plan is intended for departments that require their staff to use a cellphone for university business. It is not intended for individual use even if the individual plans to submit an expense reimbursement to their department.

   Get Help:

For assistance with eOrdering portal and access: voipsupport@utoronto.ca For assistance with Rogers corporate mobility accounts  voipsupport@utoronto.ca

   FAQ