Archives

Online Meetings (Zoom)

"" Overview and Key Features:

Zoom is a cloud-based video communications tool that allows you to set up virtual video and audio conferencing, webinars, live chats, screen-sharing, and other collaborative capabilities. Instructors have additional access to Zoom Cloud for recordings up to 365 days.  Undergraduate students do not have access to record to Zoom Cloud.  An Instructor/teaching assistant can host meetings with unlimited minutes for up to 300 participants.

 

""  Getting Started:

Login to the University of Toronto Zoom access portal – utoronto.zoom.us

  • Scenario I: University of Toronto Mississauga (UTM) Community Members

Members of the UTM community should continue to use the U of T Zoom Portal (https://utoronto.zoom.us) as they always have – there is no change for you.

  • Scenario II: Zoom Accounts Supplied by Departments/Divisions

We know that several departments and even some full divisions, such as OISE, Medicine, U of T Scarborough, etc. have paid for, supply, and/or manage Zoom accounts for their instructors and staff. If your Zoom account was given to you by your department, it is imperative that you do NOT access the U of T Zoom Portal without first checking with your local or divisional IT unit. If you are not sure, please contact your local or divisional IT unit first.

  • Scenario III: No Previous Zoom Account (or accounts not associated with a U of T email)

For individuals who have never had a Zoom account, or for individuals who have a Zoom account that is not associated with their U of T email address, simply go to the U of T Zoom Portal (https://utoronto.zoom.us), and log in with your UTORid and password, and claim your personal Zoom Education license.

  • Scenario IV: Existing Free Zoom Account using U of T email

For individuals who have a Free Zoom account that is associated with their U of T email address, and who wish to upgrade at no personal cost to a full Zoom Education account, simply go to the U of T Zoom Portal (https://utoronto.zoom.us), and log in with your UTORid and password, and claim your personal Zoom Education license. It will take about 24 to 48 hours to transfer your existing Free Zoom account to our provisional Zoom Education Licenses.

 

""   Get Help:

UTM ITS Zoom Index of Knowledge Base articles (requires UTORid and password):
https://uoft.service-now.com/utm_iits?id=kb_article&sysparm_article=KB 0011068 External Link icon

Academic, Research & Collaborative Technologies (ARC) Zoom information (details on account creation, zoom licence scenarios):
https://act.utoronto.ca/zoom-information/ External Link icon

U of T Faculty of Applied Science & Engineering (FASE) Documentation on Zoom:
https://ito-engineering.screenstepslive.com/s/ito_fase/m/95272  External Link icon

Academic, Research & Collaborative Technologies (ARC) Enterprise Video-conferencing & Video Meeting Resources:
https://act.utoronto.ca/enterprise-video-conferencing-video-meeting-resources/ External Link icon

 

Voice Communication Services

""   Overview and Key Features:

VoIP stands for Voice over Internet Protocol. It is a technology that allows you to make voice calls using a network connection instead of a regular (analog) phone line. VoIP converts your voice into a digital signal for transmission. VoIP services are provided by the Telecommunications (Telecom) team in Enterprise Infrastructure Solutions (EIS) in Information Technology Services (ITS).

Services:

  • Microsoft Teams Phone as the University’s main VoIP solution for making and receiving phone calls.

Features:

  • Teleconference and videoconference calls
  • Access to voice messages via email
  • Ability to use computer with a headset instead of a physical phone

   

Help - Free computer icons   Getting Started:

   

Question mark - Free communications icons   Get Help:

  • To move, add, change or delete something for Teams Phone: Get Help (where does this linked to?)
  • For help with a VoIP , contact voipsupport@utoronto.ca or call 416-978-VOIP (8647)
  • VoIP FAQ

Mobile Device Management

Product overview - Free business icons   Overview and Key Features:

The Telecommunications (Telecom) team within Enterprise Infrastructure Solutions (EIS) at Information Technology Services (ITS) manages the University of Toronto’s corporate mobile plans, which are available through the Provincial Vendor of Record agreement for staff and faculty whose departments cover the cost of both the device and the plan. Please note that the University does not offer corporate pricing for personal devices or plans. U of T’s preferred plan rates are significantly discounted compared to standard consumer rates, and the plan can be purchased with either a BYOD (Bring Your Own Device) option or a 3-year term.

Services:

  • U of T Corporate Mobile Plans

   

Help - Free computer icons   Getting Started:

Corporate Plans must be ordered by the department’s Business Officer.

We would like to remind the community about the requirements to enroll in the U of T Corporate Mobility plan

  • Employees must submit a request to their immediate manager for approval
  • The manager is to approve the request based on departmental requirements and budget and submit the request to their departmental business officer

The invoice must be paid directly by U of T. The Corporate plan is intended for departments that require their staff to use a cellphone for university business. It is not intended for individual use even if the individual plans to submit an expense reimbursement to their department.

 

Question mark - Free communications icons   Get Help:

For assistance with eOrdering portal and access: voipsupport@utoronto.ca For assistance with Rogers corporate mobility accounts  voipsupport@utoronto.ca

Telecommunications Services

Product overview - Free business icons    Overview and Key Features:

The Telecommunications (TC) team in Enterprise Infrastructure Solutions (EIS) in Information Technology Services(ITS) provides comprehensive support to clients for all telecommunications services at the University of Toronto, including MS Teams phone, TELUS VoIP services, U of T corporate cellphone plan and the contract for legacy Bell Centrex lines used primarily in elevators and Code Blue emergency call boxes.

Services:

  • MS Teams phone
  • TELUS/GoCo VoIP (edge-case)
  • Corporate cell phones
  • Bell Centrex landlines
  • Fax lines
  • Voice messaging
  • Voicemail to email
  • Common area phones
  • Conference calling

U of T Phonebook/Directory

 

Help - Free computer icons   Getting Started:

To request support for your telephone services, contact your local departmental coordinator (usually the Business Officer or Administrative Assistant within your department/faculty).

 

Question mark - Free communications icons   Get Help: