Archives

Video Content Management (MS Stream)

Product overview - Free business icons  Overview and Key Features:

Microsoft Stream is a secure video service that allows you to share recordings of classes, meetings, presentations, training sessions and related videos. With Stream, users can access their videos on multiple devices from any location and deliver both live and on-demand videos to curated audiences.

 

Help - Free computer icons   Getting Started:

To access Stream, sign in to your UTmail+ account (Outlook). Then, click on the application launcher (the waffle icon in the top left corner) and select Stream

Storage Note

It’s important to note that, unlike Stream Classic, the new Stream integrates with Microsoft 365, allowing for video files to be stored and shared directly within OneDrive or SharePoint which may impact storage quotas.

 

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Recommended External Resources

Service Level: Basic support only

MS Power Platform

Product overview - Free business icons   Overview and Key Features:

Microsoft Power Platform is composed of two key products and other services: Power Apps and Power Automate.

  •  Power Apps: Microsoft Power Apps is a suite of apps, services, and connectors, as well as a data platform, that provides a rapid development environment to build custom apps for your business needs.
  • Power Automate: Microsoft Power Automate is used to automate repetitive business processes. Beyond simple workflows, Power Automate can send reminders on past due tasks, move business data between systems on a schedule, talk to more than 600 data sources or any publicly available API, and can even automate tasks on your local computer like computing data in Excel.

   

Help - Free computer icons   Getting Started:

Power Apps and Power Automate are available to all full-time staff and faculty.

Once you receive confirmation, log in to your online Outlook/UTmail+ account and click on the waffle in the top left corner. Click on “All apps”. Select the Power Apps or Power Automate tool.

If you don’t see Power Apps and Power Automate under your M365 apps launcher, please check your eligibility Microsoft 365 Licensing – Toolkits for staff, faculty, students and other community members and ask your local IT helpdesk to submit a Microsoft 365 License Exception Request.

Get Started with Power Platform environments (FAQ and best practices).

 

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Overview of Microsoft Power Platform (Microsoft)

Support Level: License provisioning and Governance only.

Task Management Tools (MS Planner)

Product overview - Free business icons   Overview and Key Features:

Microsoft Planner is a simple way to organize teamwork and manage tasks.  With Planner, you can bring teams, tasks, documents and conversations together in one place.

Use Planner to create a project plan, assign tasks to a team of individuals and update the status of your tasks. In Planner, each project can be organized visually with a plan board. Using the board, you can organize tasks into buckets, categorize tasks based on their status and easily drag and drop tasks between columns.

 

Help - Free computer icons   Getting Started:

To access the OneDrive Web interface, sign in to your UTmail+ account (Outlook). Then, click on the application launcher (the waffle icon in the top left corner) and select Planner.

Open a ticket in the Enterprise Service Centre (ESC) to request more information.

 

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Search the Knowledge Base for more information about MS Planner.

Support Level: Basic support only

 

Online Forms and Surveys (MS Forms)

Product overview - Free business icons   Overview and Key Features:

With the Microsoft Forms tool, you can create surveys, polls and formative quizzes – and easily see results as they come in. When you create a survey or form, you can invite others to respond to it using any web browser, even on mobile devices. As results are submitted, you can use the lightweight, built-in analytics to evaluate responses. Form data can be easily exported to Excel for additional analysis.

The Microsoft Forms tool provides basic functionality for forms and surveys. It offers time-saving and efficient features, including:

  • Re-usable template forms.
  • The option to add pictures and videos to your survey.
  • Collaborative design that allows you to co-edit forms with colleagues.

   

Help - Free computer icons   Getting Started:

Log in to your online Outlook/UTmail+ email account and click on the waffle in the top left corner. Select the Forms tool.

 

Question mark - Free communications icons   Get Help:

Open an incident ticket using Enterprise Service Centre (ESC)

Support Level: Basic support only

Appointment Scheduling Services (MS Bookings)

Product overview - Free business icons   Overview and Key Features:

Microsoft Bookings is a scheduling tool that allows you to keep track of appointments and clients. With Bookings, clients can easily access your booking page at any time to find the appointment slot and service that they need. For example, an instructor at U of T might use Bookings to schedule office hours.

Bookings provides an excellent alternative to phone or email appointment scheduling: a simple, customization webpage lets your clients find available times and book appointments 24/7. Once an appointment is booked, your client will receive a confirmation email and calendar invitation.

 

Help - Free computer icons   Getting Started:

  • Access:

UTmail+ Home

MS Bookings is available to all full-time staff and faculty. Once you have access, log into your online Outlook/UTmail+ account, open the app launcher (the waffle icon) in the top-left corner, select All apps, and choose Bookings.

You can also use Bookings within Microsoft Teams. Just open Teams, select the three-dot (More added apps) menu, and look for Bookings.

 

Question mark - Free communications icons   Get Help:

Access the Enterprise Service Centre (ESC) to open an incident ticket.

Support Level: Basic support only

Mobile Device Management

Product overview - Free business icons   Overview and Key Features:

The Telecommunications (Telecom) team within Enterprise Infrastructure Solutions (EIS) at Information Technology Services (ITS) manages the University of Toronto’s corporate mobile plans, which are available through the Provincial Vendor of Record agreement for staff and faculty whose departments cover the cost of both the device and the plan. Please note that the University does not offer corporate pricing for personal devices or plans. U of T’s preferred plan rates are significantly discounted compared to standard consumer rates, and the plan can be purchased with either a BYOD (Bring Your Own Device) option or a 3-year term.

Services:

  • U of T Corporate Mobile Plans

   

Help - Free computer icons   Getting Started:

Corporate Plans must be ordered by the department’s Business Officer.

We would like to remind the community about the requirements to enroll in the U of T Corporate Mobility plan

  • Employees must submit a request to their immediate manager for approval
  • The manager is to approve the request based on departmental requirements and budget and submit the request to their departmental business officer

The invoice must be paid directly by U of T. The Corporate plan is intended for departments that require their staff to use a cellphone for university business. It is not intended for individual use even if the individual plans to submit an expense reimbursement to their department.

 

Question mark - Free communications icons   Get Help:

For assistance with eOrdering portal and access: voipsupport@utoronto.ca For assistance with Rogers corporate mobility accounts  voipsupport@utoronto.ca

Email List Management

""   Overview and Key Features:

Listserv is a platform used to create and manage automated mailing lists. It enables users to subscribe to targeted communications—ranging from system availability and service updates to school or departmental announcements and general newsletters.

When you subscribe, your request is automatically forwarded to the list manager for review and approval. Once accepted, you’ll receive a confirmation message indicating that your membership is active.

Help - Free computer icons    Getting Started:

 

Question mark - Free communications icons Get Help:

Search the Knowledge Base for how-tos and answers to commonly asked questions

Alumni Email

""   Overview and Key Features:

The Alumni email service provides a personalized email address ending in @alumni.utoronto.ca, along with access to calendar and contact tools. It is hosted on the Microsoft platform and is designed to offer continued connection with the University of Toronto community after graduation.

Key features include:

  • Microsoft Outlook web access

  • Calendar and contact syncing

  • Support for desktop and mobile apps

"" Getting Started:

To access your alumni email account, log in using your full alumni email address and password at https://alumnimail.utoronto.ca.

You can also configure your account on supported desktop clients (like Outlook or Mac Mail) or mobile email apps. Instructions for setup are available in the Knowledge Base linked below.

"" Get Help:

If you’re looking to get started or have any questions or concerns, we recommend beginning by reviewing the relevant resources:

 

Telecommunications Services

Product overview - Free business icons    Overview and Key Features:

The Telecommunications (TC) team in Enterprise Infrastructure Solutions (EIS) in Information Technology Services(ITS) provides comprehensive support to clients for all telecommunications services at the University of Toronto, including MS Teams phone, TELUS VoIP services, U of T corporate cellphone plan and the contract for legacy Bell Centrex lines used primarily in elevators and Code Blue emergency call boxes.

Services:

  • MS Teams phone
  • TELUS/GoCo VoIP (edge-case)
  • Corporate cell phones
  • Bell Centrex landlines
  • Fax lines
  • Voice messaging
  • Voicemail to email
  • Common area phones
  • Conference calling

U of T Phonebook/Directory

 

Help - Free computer icons   Getting Started:

To request support for your telephone services, contact your local departmental coordinator (usually the Business Officer or Administrative Assistant within your department/faculty).

 

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Content and Document Collaboration (SharePoint)

Product overview - Free business icons   Overview and Key Features:

SharePoint Online is a cloud-based platform that enables groups to collaborate, share and publish documents or web content using a variety of template options. It provides a secure place to store, organize, share, and access information from almost any device and all major web browsers.

SharePoint sites can be Teams-connected or standalone. To learn more about SharePoint, including guidance on site governance, best practices, sample sites, cool features and more, visit our site at https://uoft.me/sharepoint.

 

Help - Free computer icons   Getting Started:

Web Version

To access the SharePoint interface, sign in to your UTmail+ account (Outlook). Then, click on the application launcher (the waffle icon in the top left corner) and select SharePoint or use this direct link.

To view SharePoint sites you have access to, click the globe icon in the left menu panel. Each team in Microsoft Teams is associated with a corresponding SharePoint site, which serves as a shared space for collaboration

  

Question mark - Free communications icons   Get Help:

Requesting a SharePoint site

Faculty and staff members may request a SharePoint site.

  • To initiate the process of obtaining a new SharePoint site or gaining access to an existing one, your first step is to reach out to your local or divisional IT services.
  • If you do not have a local IT group, you can request a site via the IT Service Centre.

U of T Resources:

If you’re looking to get started or have any questions or concerns, we recommend beginning by reviewing the relevant resources:

Recommended External Resources:

 

Support Level: Advanced support available.

Use this consultation form to request a meeting with the Information Management team. A consultation provides an opportunity to discuss your information management needs, determine your readiness for a SharePoint environment, develop the functionality of an existing site collection, and more.

If you experience any abnormal behavior, please submit an incident ticket to the EASI admin team using Enterprise Service Centre (ESC):