Annual undergraduate and biennial faculty surveys on a range of IT service related activities such as connectivity, access to learning tools, experiences with digital learning resources.
Archives
Enterprise Service Centre (ServiceNow)
The Enterprise Service Centre (ServiceNow) service offering provides business process workflows on the St. George campus instance of ServiceNow (initially for ITSM and HR). This environment provides the necessary framework for business process digital transformation including shared incident, problem, and knowledge management facilities as well as service catalog facilities. A full suite of business process digital transformation consulting, development, transition, training, and support (tier 2) services are available.
User Research and Usability Lab
The User Research and Usability Lab service provides guidance and assistance for units seeking to improve the quality of their user interface. The unit runs acceptance testing for the delivery of software design based on user friendly principles and user requirements.
Test Automation
Implementing new applications, applying patches, or updating/upgrading systems requires testing in the development and QA environments before posting to the production environment. The Test Automation team co-ordinates test plan development and testing processes.
EDUCAUSE Membership and Services
Educause is a world-wide organisation focused on the support of information technology professionals in higher education. Educause provides research materials, case studies from other institutions on a broad range of topics, toolkits, special interest groups, and professional development resources and opportunities. The University participates in the annual Educause Core Data Service and the ETRAC – Education Technology Research in the Academic Community surveys for undergraduate students and faculty. Educause runs an annual conference and multiple functionally-specific conferences and Webinars throughout the year. The University has a full membership that includes access to the Educational Learning Initiative (ELI), Educause Center for Applied Research (ECAR).
Departmental IT Service Reviews
A consulting service available to departments who want to review all or parts of their local IT capabilities. Working independently or with ITS and partners, department faculty, staff, and students are interviewed. A report is issued with recommendations and priorities for advancing local IT services and accessing institutional IT resources.
Next Generation Student Information Services (NGSIS)
The NGSIS service offering implements next generation student information services for students, faculty and staff, and establishes the technological infrastructure upon which the educational tools and services of tomorrow will be built. NGSIS is the foundational initiative that includes ACORN and the new student, and academic/administrative services such as Degree Explorer, tuition cost estimator, eMarks, awards discivery, and other applications and services that aim to streamline the interactions between students, faculty, and the University.
NGSIS Project Central
The NGSIS Project Central service offering conveys a locally hosted online project portfolio management resource utilized by the project management team to track the progress of initiatives under the NGSIS banner.
Simcoe Hall A/V Support
The Simcoe Hall A/V team maintains the technology in the Simcoe Hall meeting rooms, including the Governing Council Chambers and Board Roon, the President’s Board Room, and other meeting rooms throughout the building. The A/V Team ensures that meetings are appropriately configured and run smoothly. The Team is available to support in-meeting technology, and to assist in room preparation prior to events.
The Onlne Learning Consultation
The Onlne Learning Consultation service provides information and advice on faculty development programming and direct support related to the the creation of online and hybrid course offerings.