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Mobile Phones

Product overview - Free business icons   Overview and Key Features:

The Telecommunications (Telecom) team within Enterprise Infrastructure Solutions (EIS) at Information Technology Services (ITS) manages the University of Toronto’s corporate mobile plans, which are available through the Provincial Vendor of Record agreement for staff and faculty whose departments cover the cost of both the device and the plan. Please note that the University does not offer corporate pricing for personal devices or plans. U of T’s preferred plan rates are significantly discounted compared to standard consumer rates, and the plan can be purchased with either a BYOD (Bring Your Own Device) option or a 3-year term.

Services:

  • U of T Corporate Mobile Plans

Help - Free computer icons   Getting Started:

Corporate Plans must be ordered by the department’s Business Officer.

We would like to remind the community about the requirements to enroll in the U of T Corporate Mobility plan

  • Employees must submit a request to their immediate manager for approval
  • The manager is to approve the request based on departmental requirements and budget and submit the request to their departmental business officer

The invoice must be paid directly by U of T. The Corporate plan is intended for departments that require their staff to use a cellphone for university business. It is not intended for individual use even if the individual plans to submit an expense reimbursement to their department.

Question mark - Free communications icons   Get Help:

For assistance with eOrdering portal and access: voipsupport@utoronto.ca For assistance with Rogers corporate mobility accounts  voipsupport@utoronto.ca

Note - Free business icons   FAQ

Listserv

Mail list - Free social media icons

Overview and Key Features:

Listserv is a platform used to create and manage automated mailing lists. It enables users to subscribe to targeted communications—ranging from system availability and service updates to school or departmental announcements and general newsletters.

When you subscribe, your request is automatically forwarded to the list manager for review and approval. Once accepted, you’ll receive a confirmation message indicating that your membership is active.

Help - Free computer icons Getting Started:

Navigate to the Listserv page and login using your UTORid credentials.

How to sign up for Listservs (Article)

Question mark - Free communications icons Get Help:

Search the Knowledge Base for how-tos and answers to commonly asked questions

Licensed Software Office (LSO)

Software - Free industry icons   Overview and Key Features:

The Licensed Software Office (LSO) negotiates and administers software license agreements with many vendors to decrease overall software costs to the University. The software can be purchased by U of T students, faculty and staff. However, depending on our agreement with the vendor, not all software is available to everyone.

Help - Free computer icons   Getting Started:

  • How to Purchase Software

Software can be purchased online and downloaded from the web. If you have any questions, see our Software Download FAQ.

  • How to Download Purchased Software

Purchased Software FAQ

software.utoronto.ca

  • Available Software List:

https://onesearch.library.utoronto.ca/ic/available-software

Question mark - Free communications icons   Get Help:

Contact the Licensed Software Office using the channels below:

lic.software@utoronto.ca
416-978-4990

Entra ID/UTMail+/Authentication

Test - Free interface icons   Overview and Key Features:

The University of Toronto’s central IT team manages and supports core Microsoft 365 infrastructure services to enable secure, seamless and efficient collaboration across the institution. As part of this service, we oversee daily operations related to identity management (Entra ID), email services (UTMail+) and authentication and access controls.

These services are foundational to supporting students, faculty and staff with access to Microsoft 365 applications including Exchange Online, SharePoint, Teams, and more.

Entra ID:

  • Identity lifecycle management for all users and groups
  • Microsoft 365 administrative role assignments and governance
  • Directory synchronization and federated identity configuration
  • Integration of third-party and in-house applications with the Microsoft 365 tenant

UTMail+ Email Services:

  • Management of mailbox operations for faculty, staff, and students
  • Email authentication configuration (SPF, DKIM, DMARC)
  • Handling eDiscovery, retention policies, and litigation hold
  • Anti-spam and anti-phishing rule management
  • Troubleshooting mailbox issues and delivery concerns

Authentication & Security Controls:

  • Management of Multi-Factor Authentication (MFA) policies
  • Privileged Identity Management (PIM) setup and role elevation
  • Conditional Access policies to protect University data and systems

 

Start - Free time and date icons   Getting Started:

If you need assistance with any of the services listed above, please submit a ticket through the Enterprise Service Centre (ESC)

Tick - Free interface icons   Ticket Review and Fulfillment
Our team will review the request, triage as needed and work with your department to address the issue or complete the requested task.

Tick - Free interface icons   Follow-Up or Escalation
For complex or unresolved issues, further assistance will be coordinated with specialized support teams or vendor engagement if required.

 

Help - Free computer icons   Get Help:

If you’re looking to get started or have any questions or concerns, we recommend beginning by reviewing the relevant resources:

Electronic Signatures (Docusign)

Test - Free interface icons   Overview and Key Features:

DocuSign enables departments to prepare, manage, and take action on electronic agreements efficiently. Documents can be signed electronically (eSignatures) by both internal and external users using a variety of devices.

All signatures processed through DocuSign comply with the U.S. ESIGN Act and the European Union’s eIDAS regulation, including support for EU Advanced and EU Qualified electronic signatures.

Start - Free time and date icons   Getting Started:

More information about the Enterprise DocuSign service can be found here.

See our list of common use cases at the university for more suggestions.

Request an Enterprise DocuSign license here.

Help - Free computer icons   Get Help:

DocuSign FAQ

Connect and Learn Training Session: DocuSign

Divisional Intune Access (DITA)

Intune-Logo | Peter Klapwijk - In The Cloud 24-7

Overview and Key Features:

The Divisional Intune Access (DITA) program is designed to provide departments with access to Microsoft Intune and deliver technical training to local IT staff.

By the end of the program, departments will be equipped with the tools and knowledge needed to enroll newly procured devices and migrate existing ones into the University of Toronto’s Intune environment. Participants will gain exposure to best practices and hands-on tools, enabling them to configure, deploy, troubleshoot, and manage devices independently.

The program supports Windows and iOS/iPadOS devices, with MacOS support available upon request. Access to the Intune environment requires the creation of specialized accounts in collaboration with Information Security to access the Microsoft Intune Admin Centre and related systems.

A dedicated Microsoft Teams space will be used as the primary channel for communication throughout the program. This space will also serve as a repository for training materials, meeting recordings, and tools.

Help - Free computer icons   Getting Started:

For general information please reach out to Vince To or Jimmy Au.

To add your department to the upcoming DITA schedule, please reach out to Gary Raposo or Vicki Vokas.

 

Digital Workplace Support Services

Product overview - Free business icons   Overview and Key Features:
The Digital Workplace’s Managed Desktop Service helps departments meet their everyday technology needs efficiently and reliably. This service ensures that workstation environments are set up, maintained, and supported in line with university standards.

Feature - Free interface icons   Getting Started:

Digital Workplace Support includes a wide range of setup and support services:

  • Device management via Intune for Windows, macOS, and iOS platforms

  • Workstation setup (including unpacking, connecting, and configuring monitors, hubs, printers, and other peripherals)

  • Troubleshooting and support for laptops and desktops

  • Network and VPN connectivity support

  • Microsoft 365 assistance (e.g., UTmail+, Teams, OneDrive, SharePoint)

  • UTORcsi service support (e.g., access to network shares)

  • Installation and updates for software and patches

  • Virus, malware, and ransomware prevention and remediation

  • Mobile device setup using standard U of T applications

  • Support for third-party applications (e.g., EMS, Zoom, AV systems)

  • Onboarding and orientation support for new hires

  • UTORid and Duo Multi-Factor Authentication (MFA) assistance

  • Equipment recommendations and procurement guidance

Help - Free computer icons   Get Help:

For Digital Workplace clients only: uoft.me/dw

DDI (DNS, DHCP, IPAM) Services

Web page - Free web icons   Overview and Key Features:

Occasionally, university faculties, departments, or individuals may require a new top-level domain (TLD) under the university’s official domain name, utoronto.ca. This typically occurs when launching a new web service or renaming an existing one.

TLDs are typically reserved for academic or administrative units of the University (i.e. a school, department, centre, institute or administrative organizational unit of the university).

Getting Started:

Make a request for a domain name using the online form: https://ipam.utoronto.ca/portal/  (Please note that you must be on the UofT’s network or be connected to the UTORvpn service to access the form and you will be prompted to authenticate using your UTORID and password and multi factor authentication (MFA).

Select the button “Request a Subdomain”

From there, you will be asked several questions:

  • The names of the administrative and technical contacts for the domain name.
  • The Department/Faculty/Division making the request.
  • Whether you will be running your own name server or wish ITS to do that for you.
  • Whether there will be a web site associated with the name.

Get Help:

If you have any questions related to the above information, please email the ITS Joint Operations Group: en.help@utoronto.ca

Documentation - Free business and finance icons   External IT Knowledge – DNS User Guide

Documentation - Free business and finance icons   External IT Knowledge – DHCP and IPAM User Guide

CoPilot

AI - Free technology icons

Overview and Key Features:

With Microsoft Copilot Chat, you can ask the AI chatbot questions and get detailed responses with footnotes that link back to original sources. Because it is connected to Microsoft’s search engine, it can provide users with up-to-date information and real links, which may make it a better research and teaching tool than ChatGPT.

The Microsoft Copilot service is currently available to the public, but the public version does not have full privacy and data protections; instead, the University has access to an enterprise edition, which does conform to the University’s usual privacy and data protections. This document describes how Faculty, students and staff (with access to the Microsoft toolkit) can access this protected version of Copilot.

Key Features:

  • Uses web search and will provide links to the sources of information it quotes/finds.
  • Your chat data is not used to train models. The data is not available to Microsoft.
  • Copilot cannot access your other Microsoft 365 data.  It does not work on Outlook email, Teams messages, SharePoint files, etc.
  • You can upload a local pdf file or document file and ask contextual questions, for example, “Make 10 quiz questions based on chapter 3 of this pdf”.

 

Getting Started:

You can access Microsoft Copilot Chat by navigating to m365.cloud.microsoft/chat and follow the prompts to login to your University of Toronto Microsoft 365 account.

Your interactions with the AI-powered chat tool will not be in the protected environment if you do not sign in with your University of Toronto account.

Azure Subscriptions

Overview and Key Features:

An Azure subscription provides access to Microsoft’s cloud platform enabling University of Toronto departments to deploy, manage and consume services such as virtual machines, storage, databases and networking. Each subscription acts as a logical container for billing, service usage and resource management within U of T’s Microsoft tenant.

At the University of Toronto, Azure subscriptions are provisioned by Enterprise Apps & Solutions Integration (EASI) and transferred to designated departmental owners for day-to-day operations. Departments are expected to have sufficient technical expertise to manage their Azure environments, including billing independently.

For additional support beyond initial provisioning, departments may contact Enterprise Infrastructure Solutions (EIS) by submitting a request through the Enterprise Service Centre (ESC).

Key Features:

  • Azure Subscription Access: Provides U of T departments with full access to Azure cloud services under the University’s Microsoft tenant.
  • Departmental Ownership: Departments are assigned as subscription owners to manage their Azure resources, security and costs.
  • Cost Responsibility: Departments are responsible for monitoring, managing and funding their Azure resource consumption.
  • Optional Support: Support is available through EIS by opening an ESC ticket as needed.
  • Billing Integration: Departments must provide their CC and CFC information for billing and financial tracking.

Governance Compliance: All subscriptions must comply with the University of Toronto’s cloud governance, security and operational policies.

Link - Free interface icons

Getting Started:

To request a new Azure subscription at the University of Toronto:

Submit an ESC Ticket

Open a ticket through the Enterprise Service Centre (ESC) system. Include the following information:

  1. Requesting department name
  2. Primary subscription owner and alternate contact
  3. Purpose of the subscription or project description
  4. Any specific configuration requests (if applicable)

Provisioning and Handover

EASI will provision the Azure subscription and assign ownership to the requesting department’s designated contacts.

Post-Provisioning Support

Departments requiring additional Azure support may submit further ESC tickets to EIS for assistance, consultation or issue resolution.