VoIP Calling
Overview and Key Features:
VoIP stands for Voice over Internet Protocol. It is a technology that allows you to make voice calls using a network connection instead of a regular (analog) phone line. VoIP converts your voice into a digital signal for transmission. VoIP services are provided by the Telecommunications (Telecom) team in Enterprise Infrastructure Solutions (EIS) in Information Technology Services (ITS).
Services:
- Microsoft Teams Phone as the University’s main VoIP solution for making and receiving phone calls.
Features:
- Teleconference and videoconference calls
- Access to voice messages via email
- Ability to use computer with a headset instead of a physical phone
Getting Started:
- Request a new MS Teams Phone number for a new or existing employee: New MS Teams Phone Number
- Submit a request to reassign a Teams Phone number from one person to another person: Number Reassignment
- Submit an MS Teams Phone number cancellation request: Number Cancellation
Get Help:
- Visit the VoIP Training and Support page for user guides.
- To move, add, change or delete something for Teams Phone: Get Help (where does this linked to?)
- For help with a VoIP , contact voipsupport@utoronto.ca or call 416-978-VOIP (8647)
