Identity and Authentication Services
Overview and Key Features:
The University of Toronto’s central IT team manages and supports core Microsoft 365 infrastructure services to enable secure, seamless and efficient collaboration across the institution. As part of this service, we oversee daily operations related to identity management (Entra ID), email services (UTMail+) and authentication and access controls.
These services are foundational to supporting students, faculty and staff with access to Microsoft 365 applications including Exchange Online, SharePoint, Teams, and more.
Entra ID:
- Identity lifecycle management for all users and groups
- Microsoft 365 administrative role assignments and governance
- Directory synchronization and federated identity configuration
- Integration of third-party and in-house applications with the Microsoft 365 tenant
UTMail+ Email Services:
- Management of mailbox operations for faculty, staff, and students
- Email authentication configuration (SPF, DKIM, DMARC)
- Handling eDiscovery, retention policies, and litigation hold
- Anti-spam and anti-phishing rule management
- Troubleshooting mailbox issues and delivery concerns
Authentication & Security Controls:
- Management of Multi-Factor Authentication (MFA) policies
- Privileged Identity Management (PIM) setup and role elevation
- Conditional Access policies to protect University data and systems
Getting Started:
If you need assistance with any of the services listed above, please submit a ticket through the Enterprise Service Centre (ESC)
- Ticket Review and Fulfillment
Our team will review the request, triage as needed and work with your department to address the issue or complete the requested task. - Follow-Up or Escalation
For complex or unresolved issues, further assistance will be coordinated with specialized support teams or vendor engagement if required.
Get Help:
If you’re looking to get started or have any questions or concerns, we recommend beginning by reviewing the relevant resources:
- Microsoft 365
- Microsoft 365 Application Integration
- Request for Administrative Access to M365
- Microsoft Training Centre
- Microsoft 365 Defender @ U of T
- Microsoft 365 Application Integration
- Microsoft 365 Updates and Announcements
- Microsoft Licensing and Email Guidelines
- Microsoft Campus and School Agreement
- Microsoft 365 Data Residency
- Power BI Toolbox