Enterprise Service Centre (ServiceNow)
Overview and Key Features:
The Enterprise Service Centre (ESC), powered by ServiceNow, offers a modern and intuitive interface that streamlines service requests, enables seamless collaboration, and delivers real-time data for informed, evidence-based decision-making. It ensures users have access to the information they need, when they need it.
ESC consolidates legacy ticketing systems, emails, phone calls, and in-person inquiries into a single platform. It also provides self-service options for frequently asked questions and shares timely updates about new services and initiatives across the University.
Getting Started:
To experience ESC, visit uoft.me/esc.
What to Expect:
- Ticketing System – Submit and track support requests and inquiries efficiently.
- Service Catalogue – Browse and submit online requests by category.
- Knowledge Base – Search a categorized library of articles addressing common questions and topics.
- Dashboards and Analytics – Access key data at a glance to help prioritize tasks and inform decision-making.