Digital Workplace Support Services
Overview and Key Features:
The Digital Workplace’s Managed Desktop Service helps departments meet their everyday technology needs efficiently and reliably. This service ensures that workstation environments are set up, maintained, and supported in line with university standards.
Getting Started:
Digital Workplace Support includes a wide range of setup and support services:
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Device management via Intune for Windows, macOS, and iOS platforms
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Workstation setup (including unpacking, connecting, and configuring monitors, hubs, printers, and other peripherals)
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Troubleshooting and support for laptops and desktops
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Network and VPN connectivity support
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Microsoft 365 assistance (e.g., UTmail+, Teams, OneDrive, SharePoint)
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UTORcsi service support (e.g., access to network shares)
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Installation and updates for software and patches
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Virus, malware, and ransomware prevention and remediation
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Mobile device setup using standard U of T applications
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Support for third-party applications (e.g., EMS, Zoom, AV systems)
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Onboarding and orientation support for new hires
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UTORid and Duo Multi-Factor Authentication (MFA) assistance
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Equipment recommendations and procurement guidance
Get Help:
For Digital Workplace clients only: uoft.me/dw